Field Installation Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Install, set up, and troubleshoot POS systems, personal computers, printers, scanners, routers, switches, wireless access points, and other related technologies.

• Pull, route, terminate, and test Cat5e, Cat6, and fiber optic cabling in accordance with industry standards.

• Conduct pre-installation site surveys to determine installation requirements.

• Interpret blueprints, floor plans, wiring diagrams, and technical documentation.

• Work collaboratively with Project Managers, clients, and fellow technicians to ensure projects are completed safely and on time.

• Diagnose hardware, connectivity, and installation problems in the field.

• Keep accurate installation records and project documentation.

• Ensure that company equipment, tools, and vehicles are well-maintained.

• Provide exceptional customer service while representing DecisionPoint Technologies in a professional manner.

• Carry out additional responsibilities as assigned by management.

⛳️ Requirements

• High School Diploma or GED is required.

• 2–3 years of field service experience in repairing mechanical and electronic hardware.

• Prior experience in hospitals, clinics, laboratories, or other healthcare settings is preferred.

• Certifications in printer repair, networking, or field service are advantageous.

• Strong troubleshooting and diagnostic abilities.

• Experience servicing Zebra thermal printers, barcode printers, or healthcare printing solutions.

• Familiarity with network-connected printing devices.

• Awareness of HIPAA regulations and experience working in patient-care environments.

• Exceptional customer service and communication abilities.

• Strong written documentation skills.

• Experience managing multiple service calls while keeping tools and inventory organized.

• Excellent organizational and time management skills.

• Ability to work independently with minimal supervision.

• Proficient in Microsoft Word, Excel, and Outlook.

• Valid driver's license with a clean driving record.

• Comfortable with climbing ladders, navigating healthcare environments, and traveling across the assigned territory.

• Approximately 90% travel expected throughout the Midwest and other parts of the United States.

• Overnight travel will be necessary.

• Weekend work may be required based on customer schedules and project timelines.

• Capable of regularly lifting, carrying, pushing, and pulling equipment and materials weighing up to 50 pounds without assistance.

• Adequate visual acuity, hearing, and communication skills to inspect hardware, read screens and labels, perform quality testing, and collaborate effectively.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k) with Company Match.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Paid Time Off.

• Company-Paid Holidays.

• Company-Paid Short-Term and Long-Term Disability.

• Company-Paid Life Insurance.

• Employee Assistance Program (EAP).

• Opportunities for Professional Development.

• Monthly Technology Benefit.