Field Experience Specialist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Deliver exceptional services to Allegion customers within a designated territory.

• Address customer inquiries within a 24-hour service level agreement (SLA).

• Exhibit expertise in products and processes.

• Assist with general phone and email inquiries as necessary.

• Work in collaboration with internal teams, particularly sales, to meet customer objectives.

• Track customer activities, detect trends, and suggest improvements to enhance the customer experience.

• Offer solutions related to products, pricing, order fulfillment, customer programs, and corporate policies.

• Handle returns, replacements, account credit adjustments, warranty/labor matters, DRD, territory email, and document requests within business systems and the corporate CRM.

• Cultivate customer relationships through daily interactions and account visits.

• Engage in client meetings to review account performance, collect feedback, and plan future strategies.

• Provide insights and suggestions for ongoing organizational enhancement.

• Exhibit leadership within the department to achieve performance goals.

• Deliver personalized service and expertise to enhance customer satisfaction.

• Execute additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• Bachelor’s Degree is preferred.

• A minimum of 3 years of relevant experience is required.

• Must be legally authorized to work in the United States.

• No employment visa sponsorship will be provided.

• Exceptional customer-focused mindset with the ability to comprehend customer needs.

• Strong capability to communicate and interact effectively at all organizational levels.

• Experience in process improvement initiatives is essential.

• Excellent verbal and written communication skills are necessary.

• Strong problem-solving skills in a complex environment.

• Customer-centric mindset to balance customer advantages with business objectives.

• Robust organizational skills with the ability to implement strategic designs.

• Capability to handle multiple priorities, manage virtual teams, and foster cooperation while ensuring accountability.

• Ability to work primarily during Central and Pacific Time Zone hours.

• Work schedule of Monday to Friday, from 8:00 a.m. to 5:00 p.m.

🏝️ Benefits

• Health, dental, and vision insurance coverage.

• Competitive Paid Time Off.

• 401K plan with a 6% company match and no vesting period.

• Health Savings Accounts.

• Flexible Spending Accounts for healthcare and dependent daycare expenses.

• Short-Term and Long-Term Disability Insurance fully covered by Allegion.

• Term life insurance with the option to purchase additional coverage.

• Tuition Reimbursement.

• Voluntary Wellness Program offering monetary rewards.

• Employee Discounts available through Perks at Work.

• Opportunities for community involvement and giving back.

• CliftonStrengths assessment and coaching provided.

• Flexible remote work options with occasional on-site visits as required.

• Opportunities for professional development.