Field Dispatcher

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee daily field assignments, improve routes and workloads, and facilitate prompt resolution of operational escalations.

• Offer feedback and suggestions for enhancing team performance, Specialist efficiency, Process Server operations, and departmental issues.

• Work in collaboration with Field Supervision, Record Retrieval, Sales, and Client Support on audits, status inquiries, and operational requirements.

• Set up and maintain departmental territory maps utilizing Google Maps or similar applications.

• Supervise and manage daily work allocation based on volume, staffing levels, and geographic proximity.

• Assist in departmental meetings, presentations, training sessions, onboarding of new hires, and team development initiatives.

• Act as the primary contact for field escalations and coordinate swift resolutions.

• Monitor and audit TripLog data to ensure mileage accuracy, adherence to policies, and track operational cost trends.

• Support field territory management and calculate performance metrics for the team.

• Identify and suggest improvements for processes and departmental operations.

• Engage in quality, metric, and compliance audits.

• Contribute to Kaizen and other continuous improvement efforts.

• Serve as a resource for colleagues while promoting collaboration and team development.

• Take on additional responsibilities as assigned.

⛳️ Requirements

• A High School diploma or GED is mandatory.

• At least 9 months of experience in a related field or within Operations.

• Proficient in configuring, maintaining, and updating digital territory maps for effective field coverage.

• Capable of analyzing volume and staffing data to allocate work efficiently and balance field assignments.

• Strong organizational abilities to manage daily schedules, routing, and communication with Process Servers throughout California.

• Utilizes data and reporting tools (e.g., TripLog, dashboards, spreadsheets) to ensure accuracy in data entry, mileage tracking, identify trends, and enhance efficiency.

• Responds swiftly and effectively to operational challenges and service escalations.

• Proficient in adjusting priorities, volumes, and territory shifts to maintain a steady workflow.

• Experienced in using computers, business phones, office software, video conferencing, and other applications including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.).

• Must be capable of performing the essential functions of the role with or without accommodation.

• Ability to sit for at least one hour continuously (total: 6-8 hours per day).

• Capable of keyboarding for extended periods (total: 6-8 hours per day).

• Able to use a phone with or without a headset for long durations (total: 6-8 hours per day).

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Generous paid time off, which includes PTO, sick leave, volunteer time, and paid holidays.

• 401(k) plan with company matching.

• Tuition reimbursement program.

• Employee Assistance Program and legal assistance benefit.

• Company-sponsored annual charitable donation in your name.

• Employee recognition program.

• Open-door leadership philosophy.

• Opportunities for promotion from within whenever possible.

• Investment in individuals who show commitment and potential.