Field Director – Services

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Supervise and manage District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers, and Regional Provider Managers across a multi-district geographical service area.

• Emphasize pipeline management, conversion rates, customer service, and provider relations to achieve profitability and provide an outstanding installation experience.

• Lead and nurture high-performing field associates.

• Convey the strategic vision of Home Services effectively.

• Ensure the safety of associates and adherence to regulations and requirements.

• Achieve or surpass targets set for assigned sales plans.

• Collaborate with RVPs, regional support teams, and DMs to guarantee field connectivity.

• Address escalated customer concerns in conjunction with field leadership.

• Cultivate and reinforce selling and operational competencies through education, coaching, mentorship, and motivation.

• Analyze sales, financial, and operational metrics throughout the assigned service area.

• Identify improvement opportunities and implement strategic game plans.

• Execute the Home Services strategy to foster growth, profitability, and an improved customer experience.

• Optimize diverse talent and oversee talent decisions and retention strategies.

• Typically report to the Senior Director of Services and manage six direct reports.

• Travel overnight more than 50% of the time.

⛳️ Requirements

• Must be at least eighteen years of age.

• Must be legally authorized to work in the United States.

• Proven expertise in predictive modeling, data mining, and data analysis.

• Ability to derive accurate conclusions from financial documents.

• Exceptional written and verbal communication skills.

• Relevant professional experience in Home Services, Sales Operations, Sales Enablement, or Sales Training.

• Experience in a retail environment, home improvement sector, or general construction industry.

• A minimum of 5 years of relevant professional work experience.

• Experience managing people across multi-unit or geographically dispersed teams.

• Demonstrated ability to drive strategy and manage change through input, delivery, and implementation of initiatives.

• Experience in adopting new technologies and applying them to business applications.

• Experience in evaluating and establishing strategies for multiple locations.

• Strong communication and interpersonal abilities.

• Strong business and financial acumen.

• Bachelor's degree or equivalent qualification in a related field.

• At least 5 years of relevant work experience.

🏝️ Benefits

• Comprehensive health coverage including medical, dental, and vision.

• Opportunities for professional development and career advancement.

• Competitive salary with performance-based incentives.

• Flexible work schedule and remote work options.

• Employee discounts and perks on products and services.