Field Director, Services

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Supervise and lead District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers, and Regional Provider Managers throughout a multi-district geographical service area.

• Concentrate on pipeline management, conversion rates, customer service, and provider relations to achieve profitability and ensure a superior installation experience.

• Inspire and cultivate high-performing field associates.

• Articulate the strategic vision of Home Services.

• Guarantee associate safety and adherence to all regulations and requirements.

• Achieve or surpass targets set for designated sales plans.

• Maintain regular engagement with field leadership, RVPs, regional support teams, and DMs to ensure field connectivity.

• Address escalated customer concerns in collaboration with field leadership.

• Develop and reinforce sales and operational skills along with desired behaviors through education, coaching, mentorship, and motivation.

• Evaluate sales, financial, and operational metrics within the assigned services area.

• Identify improvement opportunities and implement strategic plans accordingly.

• Consistently execute Home Services strategy to drive growth, profitability, and an enhanced customer experience.

• Optimize a diverse talent pool and oversee talent decision-making and retention strategies across a large geographical area.

• Reports to the Senior Director of Services and manages 6 direct reports.

⛳️ Requirements

• Must be at least eighteen years old.

• Must possess legal authorization to work in the United States.

• Proven expertise in predictive modeling, data mining, and data analysis.

• Ability to draw accurate conclusions from financial documents.

• Exceptional written and verbal communication skills.

• Relevant professional experience in Home Services, Sales Operations, Sales Enablement, or Sales Training.

• Background in a retail setting, home improvement industry, or general construction sector.

• 5+ years of pertinent professional experience.

• Experience in managing people within multi-unit or geographically distributed teams.

• Demonstrated capability to drive strategy and change management through input, delivery, and execution of initiatives.

• Familiarity with adopting new technologies and applying them to business applications.

• Experience in evaluating and formulating strategies for multiple locations.

• Strong communication and interpersonal skills.

• Solid business and financial acumen.

• Bachelor's degree or equivalent in a relevant field of study.

• Must be willing to travel overnight more than 50% of the time.

• Ability to perform intermittent physical exertion, including walking, standing, stooping, climbing, and lifting materials or equipment.

• Capability to work with regular exposure to dust, fumes, or odors.

🏝️ Benefits

• Competitive salary.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and advancement.

• Supportive work environment.