Field Compliance Administrator – Contract Talent

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the initial contact and escalation point for inquiries and issues related to background checks and the Pre-Adverse/Adverse action process.

• Support informal background check audits to ensure compliance with adjudication procedures, case timelines, and pre-adverse/adverse action regulations.

• Examine returned case results for any discrepancies or concerns.

• Make adjudication decisions on all background check results.

• Send customized pre-adverse and adverse action letters to candidates with negative results.

• Aid the legal team in gathering information when negative results are reported.

• Collaborate with management to create solutions tailored to branch requirements.

• Research, document, and monitor actions using case management software.

• Oversee and resolve inquiries or issues related to systems or vendors.

• Ensure that background check processing is timely and accurate.

• Stay updated on current background check legislation.

• Conduct precise data entry into the PA2 Dashboard and Salesforce.

• Foster partnerships with internal corporate departments.

• Develop training materials focused on operational, technical, and compliance processes concerning background checks.

• Work in conjunction with verification and corporate department teams to achieve service levels, best practices, and adhere to government regulations.

• Implement measures to ensure legal compliance.

• Assess applicant background checks marked as “Additional Review Required.”

• Validate the credentials of candidates.

• Conduct individualized assessments in line with legal guidelines.

• Investigate candidate qualifications and eligibility by reaching out to applicants and external entities.

• Decide whether background checks should be approved or denied based on established criteria.

• Serve as the contact point for internal business partners and external branches regarding the status of background checks, issues, and regulatory compliance.

• Generate, investigate, and disseminate delayed-case and monthly/quarterly TAT reports.

⛳️ Requirements

• AA / BA BS degree or equivalent professional experience.

• Knowledge of Background Verification Compliance.

• Proficient in the MS Office suite (Outlook, Excel, and Word).

• Strong decision-making abilities.

• Excellent written and verbal communication skills.

• Strong organizational and interpersonal skills.

• Capability to interact and communicate effectively with business partners of varying levels and expertise.

• Bilingual proficiency in French-Canadian is a plus.

• Successful completion of a background check is required as a condition of employment.

🏝️ Benefits

• Medical, vision, and dental insurance.

• Life and disability insurance.

• Eligibility to enroll in the company 401(k) plan.