Field Clinical Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide technical, clinical, and educational/training assistance to the Sales team within a designated territory.

• Demonstrate products and train new patients/customers effectively.

• Carry out patient follow-up and offer ongoing support.

• Aid Area Sales Representatives and Regional Sales Managers in generating and following up on sales leads.

• Collaborate with the sales team to nurture and improve client relationships.

• Offer clinical support for patient selection, basic troubleshooting, device utilization, and follow-up.

• Participate in patient device implantations and conduct follow-ups to ensure successful outcomes.

• Educate external personnel on bandage changes and product specifications.

• Address customer inquiries and product complaints with practical solutions or by collaborating with SPR team members.

• Meet with current and prospective clients to ascertain clinical needs and showcase company products.

• Ensure that facilities have the necessary clinical literature and marketing materials.

• Support industry conferences, exhibits, and laboratory sessions.

• Keep abreast of SPR products, competitive devices, and neuromodulation techniques.

• Build relationships with patients, physicians, nurses, administrators, sales representatives, and internal teams.

• Organize and conduct both in-person and remote training sessions for physicians and hospital/clinic staff.

• Oversee patient documentation and data collection using Salesforce.

• Stay updated on third-party accreditation requirements.

• Adhere to the Corporate Compliance Program.

• Provide peer-to-peer support.

• Occasionally assist with cases beyond the assigned geographic area.

• Execute other related responsibilities as required.

⛳️ Requirements

• College degree preferred in a clinical or related discipline.

• Experience working with patients is essential, ideally in a clinical setting.

• Preferred 3-5 years of clinical support experience.

• Proven track record of success in a dynamic, fast-paced environment.

• High degree of professionalism is required.

• Valid driver's license, clean driving record, and active vehicle insurance policy are mandatory.

• Exceptional written and verbal communication skills.

• Openness to feedback and suggestions for ongoing improvement.

• Flexibility to work outside of standard business hours.

• Prior experience in an Operating Room environment is strongly preferred.

• Experience with pain patients is beneficial.

• Familiarity with neuromodulation is advantageous.

• Willingness to travel 75% within the assigned territory and occasionally beyond.

• Ability to uphold current third-party accreditation standards.

• Working knowledge of SPR products, competitive devices, and neuromodulation techniques is necessary.

🏝️ Benefits

• Competitive salary.

• Company-paid medical, dental, and vision insurance.

• Short- and long-term disability insurance options.

• Life insurance coverage.

• 401k matching program.

• Paid time off.

• Holiday pay.

• Wellness initiatives.

• Annual company bonus.

• Variable compensation based on territory and company performance.

• Car allowance.

• Flexible hours based on project and customer requirements.

• Recognized as a Top Workplace.