Field Clinical Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Support the Sales team across North Houston by offering technical, clinical, and educational/training assistance.

• Demonstrate and provide training for new patients/customers on company offerings.

• Offer follow-up care and support for patients.

• Assist ASRs and RSMs in generating and pursuing sales leads.

• Collaborate with the sales team to nurture and enhance client relationships.

• Act as the main clinical support resource for patient selection, basic troubleshooting, device usage, and follow-up.

• Attend patient device implant procedures and conduct follow-ups to ensure successful implantation experiences.

• Train external staff on bandage changes and specifications related to products.

• Address customer needs and product complaints by devising solutions or working alongside SPR team members.

• Engage with current and prospective clients to assess clinical needs and showcase company products.

• Ensure that facilities are stocked with clinical literature and marketing materials.

• Support industry conferences, exhibitions, and laboratory sessions.

• Keep up-to-date with SPR products, competitive devices, and neuromodulation techniques.

• Build relationships with patients, physicians, nurses, administrators, sales representatives, and internal colleagues.

• Educate and train physicians and hospital/clinic staff through in-person and remote training sessions, in-services, seminars, and workshops.

• Manage patient documentation and data collection in Salesforce.

• Stay informed about third-party accreditation requirements.

• Adhere to the Corporate Compliance Program.

• Provide constructive feedback and guidance to peers.

• Occasionally assist with cases beyond the designated geographic area.

• Perform other related duties as assigned.

⛳️ Requirements

• A college degree in a clinical or related field is preferred.

• Experience working with patients, ideally in a clinical setting.

• 3–5 years of relevant clinical support experience is preferred.

• Proven success in a high-energy, fast-paced environment.

• Strong level of professionalism.

• A valid driver’s license, a clean driving record, and an active vehicle insurance policy are required.

• Exceptional written and verbal communication skills.

• Ability to accept constructive feedback and suggestions for ongoing improvement.

• Willingness to work outside of standard business hours.

• Prior experience in an Operating Room is highly preferred.

• Experience with pain patients is advantageous.

• Neuromodulation experience is a plus.

• Must be able to travel 75% within the assigned territory and occasionally beyond it.

🏝️ Benefits

• Competitive salary.

• Company-sponsored medical, dental, and vision benefits.

• Annual company bonus.

• Variable compensation based on territory and overall company performance.

• Car allowance.

• Short- and long-term disability insurance.

• Life insurance coverage.

• 401k matching program.

• Paid time off.

• Holiday pay.

• Wellness activities.

• Recognized as a Top Workplace.