Field Clinical Specialist

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Support the Sales team in a designated territory by offering technical, clinical, and educational/training assistance.

• Demonstrate products and provide training to new patients/customers.

• Conduct follow-up with patients and offer ongoing support.

• Aid Area Sales Representatives and Regional Sales Managers in generating and following up on sales leads.

• Collaborate with the sales team to nurture and strengthen client relationships.

• Offer clinical assistance in patient selection, basic troubleshooting, device utilization, and follow-up care.

• Attend patient device implant procedures and conduct follow-ups to ensure successful implantation experiences.

• Educate external staff regarding bandage changes and product specifications.

• Address customer inquiries and product complaints by formulating solutions or working with SPR team members.

• Meet with current and prospective clients to assess clinical needs and demonstrate company products.

• Ensure that facilities are equipped with clinical literature and marketing materials.

• Support industry conferences, exhibitions, and labs.

• Keep abreast of SPR products, competitive devices, and neuromodulation techniques.

• Provide education and training to physicians and hospital/clinic staff through both in-person and remote sessions.

• Manage patient documentation and data collection using Salesforce.

• Stay updated on third-party accreditation requirements.

• Adhere to the Corporate Compliance Program.

• Offer constructive peer-to-peer feedback.

• Occasionally assist with cases beyond the designated geographic territory.

• Perform other related tasks as assigned.

⛳️ Requirements

• A college degree in a clinical or related field is preferred.

• Experience working with patients, ideally in a clinical setting.

• 3–5 years of relevant clinical support experience is preferred.

• Proven track record of success in a dynamic, fast-paced environment.

• A high level of professionalism is required.

• Valid driver’s license, a clean driving record, and an active vehicle insurance policy are necessary.

• Exceptional written and verbal communication skills.

• Ability to accept feedback and suggestions for ongoing improvement.

• Flexibility to work outside of standard business hours.

• Prior experience in an Operating Room setting is strongly preferred.

• Experience with pain patients is advantageous.

• Knowledge of neuromodulation is beneficial.

• Willingness to travel extensively within the assigned territory (75%).

• Occasional travel outside of the assigned territory may be required.

🏝️ Benefits

• Competitive salary.

• Company-paid medical, dental, and vision benefits.

• Annual company bonus.

• Variable compensation based on territory and company performance.

• Car allowance.

• Short- and long-term disability insurance.

• Life insurance.

• 401k matching.

• Paid time off.

• Holiday pay.

• Wellness activities.

• Flexible hours based on project and/or customer needs.

• Recognized as a Top Workplace.