Field Clinical Nurse Educator – Neurology

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer continuous contact center and virtual assistance to patients receiving complex neurological therapies.

• Provide tailored, high-touch telephonic support through incoming and outgoing calls, virtual meetings, email, chat, and text messaging.

• Deliver personalized treatment and therapy instructions along with educational resources.

• Connect patients with supplementary resources and collaborate with Field Nurse Educators, HUB/Certified Pharmacy, and other involved parties.

• Establish trust-based relationships with patients and caregivers through empathy and emotional intelligence.

• Effectively and empathetically communicate complex information.

• Accurately complete patient engagements based on established criteria.

• Utilize a motivational interviewing model to identify adherence challenges.

• Coach patients through initiation and support processes to promote adherence to therapy.

• Work collaboratively within a POD structure to pinpoint gaps, obstacles, and improvements in processes and patient experiences.

• Partner with patients, brand, and operational teams to ensure successful program outcomes.

• Provide managers with insights from patient feedback, as well as product and industry information.

• Report adverse events and product quality concerns in accordance with MLS and client policies.

• Ensure all activities are conducted in compliance with MLS, client, and industry regulations.

⛳️ Requirements

• An associate’s degree in nursing, combined with experience in patient education.

• At least 2 years of experience working for (or contracting with) a pharmaceutical company in a call center setting.

• A current, unrestricted RN or NP license.

• Knowledge of neurological conditions and/or rare diseases.

• Strong clinical skills with experience in medication compliance, specialty pharmacy knowledge, and motivational interviewing techniques.

• Proven ability to collaborate with various cross-functional partners and key stakeholders.

• High emotional intelligence and the capacity to demonstrate empathy.

• Ability to clearly communicate complex information in a manner that resonates with patients.

• Proficient in navigating technology across multiple platforms, computer screens, and technical components, including virtual engagement platforms, telephony systems, CRM tools, and Microsoft Suite.

• Advanced written and verbal communication skills, along with strong problem-solving abilities.

• Detail-oriented, highly organized, and capable of working through ambiguity.

• Ability to work independently with minimal supervision.

• Capability to maintain cases and complete calls punctually.

• Ability to conduct compliant conversations and documentation in a high-volume environment.

• Must maintain patient confidentiality using a headset and ensure a private, distraction-free home office setting.

• Proficient in reading, writing, and communicating fluently in English.

• Capable of effective communication (hearing, listening, speaking), with or without reasonable accommodations.

🏝️ Benefits

• Some positions may offer a car allowance.

• Eligibility to earn a targeted bonus based on company or individual performance.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.