Field Automotive Engineer – H/F

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Execute on-site and remote tasks for dealerships, authorized repairers, and technical centers throughout Europe.

• Minimize vehicle downtime and manage case backlogs effectively.

• Identify and resolve intricate technical issues, particularly those related to electrical systems, electronics, and multiplexing.

• Investigate both individual and systemic faults and implement appropriate containment and corrective measures.

• Utilize manufacturer diagnostic tools for guided diagnostics, software updates, reprogramming, and configuration tasks.

• Analyze wiring diagrams, repair manuals, and technical bulletins to ascertain root causes.

• Create technical reports, incident summaries, and action plans.

• Present analyses to engineering, quality assurance, and aftersales teams.

• Assist in the management of Technical Assistance cases, ensuring escalations and closures align with KPIs and service levels.

• Coordinate cross-functional teams at repair locations.

• Deliver on-site training and knowledge transfer to technicians.

• Document recurring issues and insights in knowledge bases.

• Ensure adherence to safety protocols and budget controls.

• Manage tools, equipment, and logistical aspects of missions.

• Track cases, time invested, and priorities efficiently.

⛳️ Requirements

• Demonstrated experience in the automotive sector in roles such as technical support, diagnostics, dealership workshop operations, field service, or technical assistance from manufacturers/importers.

• Strong field experience in resolving intricate electrical/electronic faults and vehicle operational challenges using manufacturer diagnostic platforms.

• Experience in coordinating cross-functional teams and supporting multiple sites or markets.

• Prior experience with technical documentation, case reporting, and technician support or training.

• European-scale field support experience and familiarity with multiple brands are significant advantages.

• Strong theoretical and practical knowledge of contemporary automotive systems, including powertrains, chassis, ADAS, body electronics, CAN/LIN/FlexRay networks, and applicable high-voltage systems.

• Proficient in diagnostic methodologies, including fault-tree analysis, root-cause analysis, guided diagnostics, calibration procedures, and software updates.

• Proven ability to read, comprehend, and apply wiring diagrams, repair procedures, and technical documentation from manufacturers.

• Solid understanding of aftersales processes and related performance metrics.

• Excellent written and verbal communication skills in English.

• Proficient in using manufacturer diagnostic tools and equipment, such as wiTECH POD and DiagBOX VCI.

• Skills in ECU programming, coding, configuration, software updates, and accessing secure gateways.

• Advanced proficiency with multimeters, oscilloscopes, and measurement instruments.

• Capability to interpret and troubleshoot wiring diagrams and network communications.

• Exceptional technical writing abilities.

• Comfortable using standard IT tools, remote support platforms, ticket/case management systems, and MS Office or similar software.

• A valid driving license is required for this field-based position.

🏝️ Benefits

• Company car provided.

• Paid annual leave.

• Accommodation and meal expenses covered during business trips.

• Meal voucher card.

• Health and provident insurance.

• Benefits from the Works Council.