Field Applications Specialist, ScM

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Collaborate with the scM Business Director, Field Applications Manager, Sales Specialists, Field Applications Specialists, and other stakeholders to achieve U.S. regional objectives.

• Implement support strategies and initiatives alongside the scM Field Applications Manager.

• Carry out instrument installations, applications training, technical support, and both pre-sales and post-sales activities within the designated region.

• Keep updated on single cell analysis techniques and industry best practices.

• Stay informed about BDB scM products and their new releases.

• Maintain open communication with customers and colleagues to ensure high satisfaction levels and utilize feedback for enhancing support programs.

• Engage in Voice of Customer (VOC) initiatives, R&D beta testing, and provide technical insights to aid in product development and improvement.

• Undertake additional related duties and assignments as necessary.

• Willing to travel up to 60% of the time.

⛳️ Requirements

• A minimum of a BA/BS in a life sciences discipline is required.

• At least 3 years of hands-on experience in single cell analysis science and laboratory techniques, particularly in genomics, proteomics, and next-generation sequencing.

• A minimum of 2 years of experience providing internal laboratory or field scientific customer support in single cell analysis techniques.

• Proficient with scM instrumentation and assay troubleshooting, as well as in the development of assay/workflow designs.

• Solid understanding of laboratory workflows across various lab environments and scientific fields.

• Knowledgeable or eager to learn field scientific support and customer-facing techniques.

• Excellent written and verbal communication and presentation abilities.

• Strong interpersonal skills.

• Effective project management and goal-setting capabilities.

• Strong analytical and problem-solving skills.

• A passion for customer centricity, including a commitment to the Voice of Customer.

• Willingness to work in collaboration with sales and marketing to strategically advance BDB business.

• Must hold and maintain a valid state-issued driver's license with a minimum of 3 years of uninterrupted driving history and comply with BD's auto safety requirements.

• Candidates must reside in the Western United States.

• An MS or PhD in a life sciences discipline is preferred.

🏝️ Benefits

• Annual SIP compensation tied to performance.

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive salary and benefits packages.

• Opportunities for learning, growth, and professional development.

• Relocation assistance is not offered for this position.