Field Applications Specialist – CT Focus

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Organize onsite and remote training sessions for customers following sales related to CT and CT-associated products.

• Deliver onsite and remote training for mobile CT and OEC product lines.

• Integrate equipment with customers’ PACS, HIS/MWL, and telemedicine services as necessary.

• Arrange follow-up and additional product training post-installation.

• Educate customers on fundamental system functionality and installation processes during training events.

• Oversee the completion of installations by liaising with installers and managing completion documentation.

• Address escalations that arise from installation challenges.

• Detect installation gaps and obstacles through post-installation follow-ups and facilitate necessary solutions.

• Assist in troubleshooting issues to support installation teams and customers.

• Contribute to the Knowledge Base by creating articles on installation training, processes, and responsibilities.

• Support additional onsite training courses through equipment setup and practical training experiences.

• Manage communication and oversight for external consultants collaborating with the assigned team.

• Identify trends and opportunities for process improvements, proposing updates to protocols and procedures.

• Record customer interactions in the CRM system.

• Execute other tasks as assigned by the manager.

⛳️ Requirements

• Minimum of 5 years of experience as a veterinary technician.

• At least 1 year of experience in veterinary radiology.

• Previous experience with CT is preferred.

• Veterinary Technology Certification is highly preferred.

• Equivalent relevant experience, such as an Associate degree in Veterinary Technology or a related field, may be taken into account.

• Comprehensive understanding of veterinary anatomy is required.

• Familiarity with exotic species is preferred.

• Capability to manage multiple tasks simultaneously, including substantial phone and email traffic.

• Ability to deliver clear instructions in both written and educational formats.

• Strong interpersonal skills with a focus on customer service.

• Intermediate computer skills are necessary.

• Understanding of basic computer networks and components is essential.

• Proficiency in all Microsoft Office applications is required.

• Knowledge of medical image/video formats and storage techniques is important.

• Experience with Salesforce or other CRM systems is preferred.

• Excellent planning and organizational abilities with a keen attention to detail.

• Capacity to follow through and resolve issues effectively.

• Ability to work independently with minimal oversight.

• Flexibility to switch focus between various tasks, team requirements, and business needs.

• Willingness to travel extensively, up to 75% of the time.

• Ability to occasionally lift and/or transport items weighing up to 50 pounds.

🏝️ Benefits

• Paid Time Off & Holidays.

• Medical, Dental, Vision (Multiple Plans Available).

• Basic Life Insurance (Company Paid) & Supplemental Life Insurance.

• Short and Long Term Disability Insurance (Company Paid).

• Flexible Spending Accounts/Health Savings Accounts.

• Paid Parental Leave.

• 401(k) plan with company match.

• Tuition/Continuing Education Reimbursement.

• Life Assistance Program.

• Discounts on Pet Care.