Field Applications Specialist – Chrom/TFF Systems

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Assist with customer evaluations, application assessments, and technical consultations by converting process requirements into tailored product and workflow suggestions.

• Carry out application trials, validation efforts, proof-of-concept studies, and customer training sessions.

• Design, organize, and document evaluation plans specific to customers, onboarding activities, and their outcomes.

• Resolve technical inquiries, application-related challenges, and product performance concerns.

• Analyze customer processes and coordinate corrective measures with relevant stakeholders.

• Offer application expertise throughout opportunity development, including technical insights, competitive positioning, and solution recommendations.

• Gather customer feedback, application trends, and competitive intelligence.

• Share suggestions that support portfolio enhancement initiatives.

• Assist in the training and development of other Field Application Specialists and members of the Sales organization.

• Educate customers on new technologies and support initial start-up activities.

• Aid in Quality investigations and complaint resolution through process troubleshooting and technical analysis.

• Deliver monthly territory activity reports and updates to management.

⛳️ Requirements

• Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related discipline, or equivalent professional experience.

• Master’s degree is preferred.

• Over 3 years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles in downstream process development, MSAT, cGMP manufacturing, or technology transfer environments.

• Experience in biologics manufacturing; familiarity with cell and gene therapy applications is a plus.

• More than 1 year of extensive knowledge in biologics process development and scale-up for monoclonal antibodies; experience with additional modalities is advantageous.

• Capability to troubleshoot technical and application-related issues in customer environments.

• Hands-on experience in conducting demonstrations, trials, evaluations, and customer training while systematically documenting findings, outcomes, and technical recommendations.

• Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders within a matrix organization.

• Strong customer orientation with the ability to understand customer requirements and translate them into practical application solutions.

• Excellent communication and presentation skills, capable of conveying technical value to a diverse range of stakeholders.

• Proficient in Microsoft Office; experience with Salesforce, Tableau, and system control software is beneficial.

• Willingness to travel over 50% of the time to support customer-facing activities.

• Ability to lift up to 50 lbs.

🏝️ Benefits

• Sales incentive plan.

• Car allowance.

• Mentoring.

• Leadership programs.

• Internal seminar offerings.

• Paid vacation.

• Sick time.

• Corporate holidays.

• Community service day.

• Flexible work schedules.

• Comprehensive onboarding, including a virtual online platform.

• Medical plans.

• Dental insurance.

• Vision insurance.

• EAP.

• Wellness programs.

• Smart buildings equipped with the latest technology and equipment.

• 401(k) with a generous company match.

• HSA.

• FSA (dependent care & healthcare spending).

• Transportation Commuter Account.

• Company-paid basic life insurance.

• AD&D.

• Family Planning & Women’s Health.

• Health Advocate.

• Supplemental life insurance (for employee, spouse & dependents).

• Legal services.

• LTD & STD.

• Critical illness insurance.

• Student Loan Tuition Refinance Service.