Field Applications Scientist, Level 2

This is a fully remote position, open to applicants in United States.

📋 Description

• Become proficient in Illumina’s informatics product suite and comprehend how technical solutions are managed and secured.

• Collaborate with Sales Specialists, Customer Success Managers, Field Application Scientists, and API consultants during customer interactions.

• Provide technical product insights and manage objection resolutions.

• Assist customers in deploying and utilizing BaseSpace products to tackle informatics challenges.

• Gather customer requirements, understand their business objectives, and work together to design solutions for sustainable success.

• Partner with Commercial, Product/R&D, and Customer Experience teams to facilitate seamless transitions from prospect to customer and ensure post-sales success.

• Aid in expediting the sales cycle by ensuring customer proofs of concept are positive and beneficial.

• Educate customers about the Illumina ecosystem.

• Relay customer feedback to Product Management for product improvements.

• Conduct research, analysis, design, and assist in delivering enterprise architecture solutions.

• Lead integrated systems analysis and recommend software solutions that align with business goals and strategy.

⛳️ Requirements

• Typically requires a Bachelor’s degree and a minimum of 2 years of relevant experience; or an advanced degree without experience; or equivalent work experience.

• Experience in supporting SaaS solutions.

• Preferred experience in a startup and/or professional services organization.

• Experience in Health Care and Life Sciences (HCLS) is preferred but not mandatory.

• Exceptional communication skills and the ability to foster long-term business relationships.

• Experience in teamwork environments.

• Knowledge of cloud architecture (application, data, and hosting).

• Highly technical and eager to learn Illumina’s tools and applications; no coding skills required.

• Strong presentation skills to both internal teams and external stakeholders.

• A profound desire to learn and develop within a rapidly growing segment of a well-established company.

• Capability to work closely with end users in a consultative, service, and/or support role.

• Understanding of commercial software development processes (Agile), software lifecycle management, and release management.

• Familiarity with enterprise software standards and trends in the cloud-based enterprise application industry.

• Willingness to travel as necessary.

• Must not require visa sponsorship; this position is not eligible for visa sponsorship.

• Successful completion of a background check may be required following a conditional offer.

🏝️ Benefits

• Variable cash programs (bonus or commission).

• Equity opportunities for eligible roles.

• Access to genomics sequencing.

• Family planning benefits.

• Comprehensive health, dental, and vision benefits.

• Retirement benefits.

• Paid time off.

• Employee Resource Groups that provide career development experiences, cultural awareness, and opportunities for social responsibility.

• Reasonable accommodations during the application or interview process.