Field Applications Scientist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate customer success within the designated territory.

• Oversee new installations, which include facility inspections and instrument validation.

• Provide answers to inquiries regarding customer laboratories, experimental design, workflow best practices, and data storage and analysis.

• Deliver on-site training for customers on Illumina microarray, next-generation sequencing, library preparation, bioinformatics, consumables, and related products.

• Address customer complaints related to biochemistry, assays, experimental design, software, instruments, and technical user skills.

• Elevate issues to internal resources to enhance customer uptime and reduce customer effort.

• Relay technical product updates to customers and Sales teams.

• Partner with Service and Support, Marketing, Sales, Customer Service, and Quality teams.

• Aid in sales growth and customer satisfaction through consulting, presentations, workshops, wet-lab demonstrations, and seminars.

• Manage customer relationships by understanding their goals, setting product and performance expectations, and collecting competitive intelligence.

• Contribute to new product development through alpha and beta testing.

• Share strategic and competitive customer feedback with Sales, Marketing, and product development teams.

• Engage in departmental project teams and implement project plans.

• Prioritize tasks to meet departmental performance metrics.

• Represent Illumina in a professional, ethical, and moral manner.

⛳️ Requirements

• Understanding of genomics, sequencing applications, and methodologies related to Illumina technology.

• Proficient in general laboratory best practices and standard molecular biology techniques.

• Demonstrated ability to troubleshoot and resolve technical issues effectively.

• Excellent written and verbal communication abilities.

• Exceptional presentation and training capabilities.

• Ability to work both independently and as part of a team.

• Dedication to providing outstanding customer service.

• Capacity to thrive in a fast-paced, rapidly evolving environment.

• Ability to maintain composure in high-pressure situations.

• Willingness to travel up to 50% of the time.

• Typically requires a Master’s degree in Biochemistry, Molecular Biology, Genetics, or a related discipline with 3+ years of experience; or a PhD; or equivalent professional experience.

• 3+ years of experience in the biotech industry is preferred.

• Previous field experience assisting customers in a highly technical field is advantageous.

• Familiarity with genotyping data analysis software and bioinformatics tools is beneficial.

• Experience with laboratory or liquid-handling automation is advantageous.

• Ability to interact with principal investigator-level scientists, bioinformaticians, and laboratory staff.

• Must not require visa sponsorship.

🏝️ Benefits

• Variable cash program (bonus or commission).

• Equity options may be available for eligible positions.

• Access to genomics sequencing.

• Family planning benefits.

• Health, dental, and vision insurance.

• Retirement benefits.

• Paid time off.

• Employee Resource Groups providing career development opportunities, cultural awareness, and social responsibility initiatives.

• Accommodation support available for the application or interview process.