Field Applications Scientist 2

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Gain expertise in Illumina’s informatics product suite and comprehend the management and security of technical solutions.

• Collaborate with Sales Specialists, Customer Success Managers, Field Application Scientists, and API consultants during customer engagements.

• Provide technical product insights and manage objection-handling effectively.

• Assist customers in deploying and utilizing BaseSpace products to tackle informatics challenges.

• Gather customer requirements, understand business objectives, and work together to design effective solutions.

• Coordinate with Commercial, Product/R&D, and Customer Experience teams to facilitate smooth transitions from prospects to customers and ensure post-sales success.

• Aid in accelerating the sales process by ensuring customer proof-of-concepts are positive and beneficial.

• Assist customers in navigating the Illumina ecosystem.

• Relay customer feedback to Product Management.

• Conduct research, analysis, design, and support the delivery of enterprise architecture solutions.

• Lead integrated systems analysis and recommend software solutions aligned with business goals and strategies.

⛳️ Requirements

• A bachelor’s degree with a minimum of 2 years of relevant experience; or an advanced degree without experience; or equivalent work experience.

• Experience in supporting SaaS solutions.

• Prior experience in a startup and/or a professional services organization is highly preferred.

• Experience in HCLS (Health Care and Life Sciences) is preferred but not mandatory.

• Exceptional communication skills and the ability to foster long-term business relationships.

• Experience in team collaborations.

• Understanding of cloud architecture, including application, data, and hosting.

• Strong technical aptitude and a willingness to learn about Illumina’s tools and applications.

• Excellent presentation skills for various audiences, both internal and external.

• Ability to work closely with end users in a consultative, service, and/or support capacity.

• Familiarity with commercial software development processes (Agile), software lifecycle management, and release management.

• Knowledge of enterprise software standards and current trends in cloud-based enterprise applications.

• Willingness to travel as required.

• Must not require visa sponsorship.

🏝️ Benefits

• Variable cash programs (bonus or commission).

• Equity opportunities for eligible roles.

• Access to genomics sequencing.

• Family planning benefits.

• Comprehensive health, dental, and vision benefits.

• Retirement benefits.

• Paid time off.

• Career development opportunities through Employee Resource Groups.

• Opportunities to engage in social responsibility initiatives.