Field Application Specialist, Chrom/TFF – Western Region

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Assist with customer evaluations, application assessments, and technical consultations.

• Convert process requirements into product and workflow suggestions for downstream systems, including centrifugation, columns, chromatography systems, TFF systems, and associated consumables.

• Carry out application trials, validation tasks, proof-of-concept studies, and customer training sessions.

• Create, coordinate, and document customized evaluation plans, onboarding activities, and their results for customers.

• Resolve technical inquiries, application obstacles, and product performance issues.

• Examine customer processes and coordinate corrective measures with relevant stakeholders.

• Offer application expertise during opportunity development, encompassing technical insights, competitive positioning, and recommended solutions.

• Gather customer feedback, monitor application trends, and collect competitive intelligence.

• Assist in the training and development of Field Application Specialists and Sales team members.

• Educate customers on new technologies and aid in initial start-up activities.

• Contribute to Quality investigations and complaint resolution through process troubleshooting and technical analysis.

• Provide monthly activity reports for the territory and management updates.

⛳️ Requirements

• Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent professional experience.

• Over 3 years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments.

• Experience in biologics manufacturing.

• At least 1 year of comprehensive knowledge in biologics process development and scale-up for monoclonal antibodies.

• Capability to troubleshoot technical and application-related challenges in customer environments.

• Hands-on ability to conduct demonstrations, trials, evaluations, and customer training while documenting findings, outcomes, and technical recommendations.

• Proficiency in collaborating effectively with Sales, Product Management, Quality, and other cross-functional stakeholders within a matrix organization.

• Strong customer orientation with the ability to translate customer requirements into practical application solutions.

• Excellent communication and presentation abilities.

• Proficient in Microsoft Office.

• Willingness to travel over 50% of the time.

• Capability to lift up to 50 lbs.

• A Master’s degree is preferred.

• Experience with cell and gene therapy applications is a plus.

• Familiarity with Salesforce, Tableau, and system control software is advantageous.

🏝️ Benefits

• Sales incentive plan.

• Car allowance.

• Mentoring.

• Leadership programs.

• Internal seminar offerings.

• Paid vacation.

• Sick time.

• Corporate holidays.

• Community service day.

• Flexible work schedules.

• Comprehensive onboarding, including a virtual online platform.

• Opportunities for international collaboration.

• Medical plans.

• Dental insurance.

• Vision insurance.

• Employee Assistance Program (EAP).

• Wellness programs.

• 401(k) with a generous company match.

• HSA.

• FSA (dependent care & healthcare spending).

• Transportation Commuter Account.

• Basic Life Insurance.

• AD&D.

• Family Planning & Women’s Health.

• Health Advocate.

• Supplemental Life Insurance (employee, spouse & dependents).

• Legal Services.

• LTD & STD.

• Critical Illness Insurance.

• Student Loan Tuition Refinance Service.