Field Application Specialist, Chrom/TFF

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Assist in customer evaluations, application assessments, and technical consultations by converting process requirements into product and workflow suggestions.

• Implement application trials, validation efforts, proof-of-concept studies, and customer training.

• Develop, coordinate, and document tailored customer evaluation plans, onboarding processes, and results.

• Address technical inquiries, application issues, and product performance challenges.

• Examine customer processes and collaborate with relevant stakeholders to coordinate corrective measures.

• Offer application expertise during opportunity development, encompassing technical insights, competitive positioning, and solution proposals.

• Gather customer feedback, track application trends, and collect competitive intelligence to provide suggestions for portfolio improvement.

• Aid in the training and development of Field Application Specialists and members of the Sales organization.

• Educate customers on new technologies and assist with initial start-up tasks.

• Support Quality investigations and resolve complaints through process troubleshooting and technical analysis.

• Deliver monthly territory activity reports and updates to management.

⛳️ Requirements

• A Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience.

• A Master’s degree is preferred.

• Over 3 years of experience in application support, technical support, field applications, laboratory operations, process development, or customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer settings.

• Experience in biologics manufacturing; familiarity with cell and gene therapy applications is advantageous.

• At least 1 year of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies; experience with additional modalities is a plus.

• Capability to troubleshoot technical and application-related challenges in customer environments.

• Practical ability to conduct demonstrations, trials, evaluations, and customer training while systematically documenting findings, results, and technical recommendations.

• Proficiency in collaborating effectively with Sales, Product Management, Quality, and other cross-functional stakeholders within a matrix organization.

• Strong customer-centric approach with the ability to comprehend customer needs and translate them into actionable application solutions.

• Excellent communication and presentation skills, capable of articulating technical value to a diverse range of stakeholders.

• Proficient in Microsoft Office; experience with Salesforce, Tableau, and system control software is beneficial.

• Willingness to travel over 50% to support customer-facing activities.

• Capacity to lift up to 50 lbs.

🏝️ Benefits

• Sales incentive plan.

• Car allowance.

• Mentoring, leadership programs, and internal seminar offerings.

• Paid vacation, sick time, corporate holidays, and a community service day.

• Flexible work schedules.

• Comprehensive onboarding, including a virtual online platform.

• Mutual support, team spirit, and international collaboration.

• Medical plans, dental, vision, EAP, and other wellness programs.

• Smart buildings equipped with the latest technology and equipment.

• 401(k) with generous company matching.

• HSA, FSA (dependent care and healthcare spending), and Transportation Commuter Account.

• Company-paid basic life insurance, AD&D, EAP, Family Planning & Women’s Health, and Health Advocate services.

• Optional supplemental life insurance, legal services, LTD & STD, critical illness insurance, and student loan tuition refinance assistance.