Field Application Specialist – Chrom, TFF Systems

This is a fully remote position, open to applicants in New Jersey, +3 more states.

📋 Description

• Assist with customer evaluations, application assessments, and provide technical consultations.

• Convert process requirements into product and workflow suggestions for downstream systems, such as centrifugation, columns, chromatography systems, TFF systems, and related consumables.

• Conduct application trials, validation activities, proof-of-concept studies, and customer training sessions.

• Create, coordinate, and document tailored evaluation plans, onboarding activities, and their outcomes for customers.

• Address technical inquiries, application obstacles, and product performance challenges.

• Examine customer processes and coordinate corrective measures with relevant stakeholders.

• Offer application expertise throughout the opportunity development process, providing technical insights, competitive positioning, and solution suggestions.

• Gather customer feedback, identify application trends, and collect competitive intelligence.

• Contribute to portfolio enhancement initiatives.

• Mentor and train other Field Application Specialists and members of the Sales organization.

• Educate customers on new technologies and assist with initial start-up activities.

• Aid Quality investigations and resolve complaints through process troubleshooting and technical analysis.

• Deliver monthly territory activity reports and updates to management.

⛳️ Requirements

• Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent professional experience.

• Over 3 years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments.

• Experience in biologics manufacturing; familiarity with cell and gene therapy applications is a plus.

• More than 1 year of detailed knowledge in biologics process development and scale-up for monoclonal antibodies; experience with additional modalities is advantageous.

• Capability to troubleshoot technical and application-related issues in customer settings.

• Practical ability to perform demonstrations, trials, evaluations, and customer training while systematically documenting findings, outcomes, and technical recommendations.

• Strong collaboration skills to work effectively with Sales, Product Management, Quality, and other cross-functional stakeholders within a matrix organization.

• Excellent customer-oriented approach, with the ability to comprehend customer needs and translate them into viable application solutions.

• Strong communication and presentation capabilities, able to articulate technical value to a diverse range of stakeholders.

• Proficient in Microsoft Office; familiarity with Salesforce, Tableau, and system control software is beneficial.

• Willingness to travel over 50% of the time to support customer-facing activities.

• Ability to lift up to 50 lbs.

🏝️ Benefits

• Sales incentive plan.

• Car allowance.

• Mentoring opportunities.

• Leadership development programs.

• Internal seminar offerings.

• Paid vacation.

• Sick leave.

• Corporate holidays.

• Community service day.

• Flexible work schedules.

• Comprehensive onboarding, including access to a virtual online platform.

• Opportunities for international collaboration.

• Access to communities focused on topics like “Coaching,” “Agile Working,” and a “Businesswomen’s Network.”

• Medical insurance plans.

• Dental coverage.

• Vision insurance.

• Employee Assistance Program (EAP).

• Wellness programs.

• Smart buildings equipped with the latest technology and equipment.

• 401(k) plan with a generous company match.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA) for dependent care and healthcare expenses.

• Transportation Commuter Account.

• Basic Life Insurance.

• Accidental Death & Dismemberment (AD&D) Insurance.

• Family Planning & Women’s Health support.

• Health Advocate services.

• Supplemental Life Insurance options for employees, spouses, and dependents.

• Legal services.

• Long-Term Disability (LTD) and Short-Term Disability (STD) coverage.

• Critical Illness Insurance.

• Student Loan Tuition Refinance Service.