Field Application Scientist, GSA

This is a fully remote position, open to applicants in Germany.

📋 Description

• Organize and execute both in-field and remote support tasks, which include demonstrations of flow cytometer instruments before sales and support activities after sales.

• Arrange and conduct training sessions for customers following their purchase.

• Collaborate closely with sales personnel in the designated territory throughout the sales journey, including assisting in the preparation of tenders and demonstrations.

• Maintain comprehensive records of all activities within the Customer Relationship Management (CRM - S MAX) system.

• Gather feedback from customers and escalate any identified issues through the necessary channels.

• Actively participate in the pan-European FAS Forum.

• Identify and pursue post-instrument sales opportunities for subsequent sales of reagents, upgrades, and accessories.

• Provide both pre-sales and post-sales technical support in the development and implementation of products, applications, and solutions.

⛳️ Requirements

• Demonstrated experience in field support specifically in practical flow cytometry.

• Educational background in Biotechnology or Flow Cytometry.

• Solid understanding of flow cytometry or related disciplines.

• Strong problem-solving abilities combined with a customer-focused mindset.

• Excellent communication and interpersonal skills.

• Self-driven with a collaborative team spirit.

• Willingness to travel frequently, approximately 80% of the time.

• Possession of a full, clean driving license.

• Proficiency in English and German.

🏝️ Benefits

• Competitive salary and benefits package.

• Hybrid and flexible work options.

• Recognition platform for outstanding contributions.

• Access to resources and platforms that promote wellbeing.

• Allowances provided for volunteering days.

• Opportunities for learning and personal development programs.

• Chances to explore exciting new roles across various countries.

• A supportive mobility team to assist with transitions.