This is a fully remote position, open to applicants in Germany.

📋 Description

• Organize and execute both in-field and remote support tasks, which include pre-sale demonstrations of flow cytometer instruments and post-sale support activities.

• Plan and conduct post-sale training sessions for customers.

• Collaborate closely with territory Sales personnel throughout the sales process, which encompasses tender preparation and demonstrations.

• Keep comprehensive records in the Customer Relationship Management (CRM - S MAX) system.

• Gather Voice of Customer feedback and escalate identified issues through the necessary processes.

• Actively participate in the pan-European FAS Forum.

• Identify and pursue post-instrument sales opportunities for reagents, upgrades, and accessories.

• Offer pre-sales and post-sales technical support for products, applications, and solutions.

⛳️ Requirements

• Demonstrated experience in field support related to practical flow cytometry.

• Educational background in Biotechnology or Flow Cytometry.

• Strong understanding of flow cytometry or related disciplines.

• Proficient problem-solving abilities complemented by a customer-focused approach.

• Excellent communication and interpersonal skills.

• Self-driven attitude and a collaborative team spirit.

• Availability to travel frequently (approximately 80% of the time).

• Possession of a full, clean driving license.

• Proficiency in English and German.

🏝️ Benefits

• Competitive salaries and comprehensive benefits.

• Hybrid and flexible work arrangements.

• Recognition platform for achievements.

• Access to services and platforms that promote wellbeing.

• Allowances for volunteering days.

• Opportunities for learning and personal development.

• Chances to explore new roles across various countries.

• A supportive mobility team to assist with transitions.