Field Application Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Travel to client locations to unpack, set up, commission, and calibrate new 3D printing systems.

• Provide structured on-site training for both new and existing clients on equipment operation, software usage, and basic maintenance procedures.

• Conduct live product demonstrations.

• Address customer downtime and carry out urgent repairs, often with little notice.

• Oversee annual preventative maintenance visits within a 90-day target timeframe.

• Diagnose electromechanical problems and achieve resolutions in a single visit.

• Execute a high volume of field activities.

• Independently coordinate complex travel itineraries and submit expense reports promptly.

• Maintain comprehensive records of installations, training sessions, and repairs in Salesforce.

⛳️ Requirements

• Reside in Munich or within a 45-minute drive (strongly preferred due to hub connectivity).

• Willingness to travel over 80% of the time.

• Strong technical expertise in electromechanical systems/hardware.

• Excellent soft skills to effectively train others in using the technology.

• Fluency in both German and English (C1 level required).

• A valid driver's license is necessary.

• Proficiency in French, enthusiasm for 3D printing and emerging technologies, and experience in fast-paced startup environments are considered additional assets.

🏝️ Benefits

• Company shares.

• Complimentary mental health & well-being sessions with an external provider.

• Budget for learning and development.

• Free 3D prints.

• Discount at Urban Sports Club.

• Optional supplementary German pension scheme.

• Enjoyable team events.