Application Support Engineer L2, Bilingüe

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Diagnose and resolve application incidents

• Monitor services, processes, jobs, and alerts

• Execute SQL queries for diagnostics

• Support deployments and maintenance activities

• Document solutions and root cause analyses (RCA)

• Collaborate with development, infrastructure, and vendors

⛳️ Requirements

• Degree in Systems Engineering or related fields

• Experience in Application Support or Production Support L2

• Strong knowledge of Unix/Linux and SQL

• Experience in log analysis, monitoring, and incident resolution

• Incident, problem management, and root cause analysis skills

• Support for deployments, jobs, access, and application configurations

• Proficiency in ServiceNow

• English proficiency at B2 level or higher

• Education: University degree / Technical career

• Professional experience valued at 3-4 years

• Desirable: PL/SQL, Autosys, Splunk, Grafana, AppDynamics, ITRS, Confluence, MongoDB, OpenShift, MQ, patches, automation, and deployment tools

🏝️ Benefits

• Prepaid medical insurance

• Funeral policy for the employee and their pet

• Gym membership discount

• Career development plan

• Language school

• Ongoing education opportunities

• Direct connection with the company

• Remote work options