Field Application Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Perform pre-installation evaluations of sites

• Install devices and set up software and connectivity

• Offer ongoing customer assistance during the evaluation period and post-product launch

• Aid in assay conversion and provide training on assays

• Carry out updates for hardware, software, and connectivity

• Monitor locations and provide training on system usage, software, reagents, and connectivity

• Execute reactive repairs, troubleshooting, preventive maintenance, deinstallations, and relocations

• Understand customer requirements and resolve issues

• Collaborate with other departments and communicate with customers regarding administrative and technical issues

• Manage spare parts, including inventory levels for car stock and necessary components

• Cover the Northern Spain area through remote work and travel

• Optimize system uptime, enhance adoption, and increase the commercial value of GeneXpert systems and assays

⛳️ Requirements

• Diploma and/or Bachelor’s Degree in Engineering or Biology

• Bachelor’s Degree with experience in the Diagnostic industry is advantageous

• 2-3 years of experience in healthcare/biomedical or handling Medical Devices, or experience with laboratory clients in the region and knowledge of the diagnostic market

• Fluent in the local language of the region

• Strong proficiency in English

• Knowledge of Portuguese is a plus

• Willingness to travel and spend approximately 80% of time in the field

• Must possess a valid driver’s license with a satisfactory driving history

• Ability to lift, move, or carry equipment weighing up to 27 kg

• Experience in technical support and training related to reagents and instrumentation for Clinical Diagnostics is beneficial

• Familiarity with the customer base within the territory is advantageous

🏝️ Benefits

• Health care program

• Paid time off

• Comprehensive, competitive benefits packages