Field Adjuster

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Deliver exceptional and responsive customer service to policyholders

• Review and modify first-party claims within designated authority limits

• Investigate policy coverage forms for claim resolution or rejection

• Perform basic claim investigations at both desk and field levels, assessing coverage, cause, and damages

• Reach out to policyholders to arrange inspections of damaged properties

• Travel to impacted properties to conduct prompt inspections

• Thoroughly inspect, photograph, sketch, and assess both damaged and undamaged areas

• Assess the total value of claims

• Use various software programs to establish loss parameters

• Set claim reserves in accordance with established guidelines

• Provide both verbal and written customer service support

• Record claim activities and potential subrogation

• Engage in training sessions and claim roundtable discussions

• Draft basic claim correspondence, including reservation-of-rights and denial letters

• Support catastrophe operations, which may involve additional hours or deployment to affected locations

• Assist with special projects or tasks as needed

⛳️ Requirements

• High school diploma or equivalent; some college education preferred

• At least 2 years of field experience with an insurance company

• Proficient in using Xactimate

• Excellent communication and organizational abilities

• Basic proficiency in computer usage

• Ability to read and understand instructions and correspondence

• Must hold and maintain required licenses

🏝️ Benefits

• Flexible remote work schedule

• Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term)

• 401k Retirement Plan with a generous 9% match

• Four weeks of paid time off (PTO)

• Pet Insurance

• Collaborative, inclusive, and growth-oriented workplace culture