FEP Trainer I-III

This is a fully remote position, open to applicants in Idaho, +3 more states.

📋 Description

• Conduct research, develop, and deliver operational training programs.

• Collaborate with leaders and subject matter experts to ascertain learning requirements.

• Act as an expert in systems and processes.

• Assess participant performance.

• Create limited training materials and ensure they are up-to-date and consistent.

• Provide Regence operations training both in-person and virtually, individually and in groups.

• Manage classroom activities for varied audiences.

• Monitor and report on learner performance, communicating progress or concerns to business leaders.

• Evaluate participant performance and perform regular audits.

• Modify training delivery in real-time to guarantee effective knowledge transfer.

• Keep abreast of operations systems and changes through practice, meetings, observations, and monitoring.

• Stay informed on industry trends and best practices, recommending enhancements as necessary.

• Research, write, and maintain operational content within knowledge management systems.

• Trainer II: create comprehensive training materials and facilitate new-employee and ongoing training programs.

• Trainer II: assess trainee performance, conduct audits, provide feedback, perform needs analyses, and mentor Trainer I.

• Trainer III: develop curriculum for new products, processes, and system rollouts.

• Trainer III: formulate remediation plans, align learning with business objectives, serve as a subject matter expert, and mentor Trainers I and II.

• Carry out additional duties as assigned, including project and leadership support.

⛳️ Requirements

• Trainer I: 2 years of experience in operational areas such as customer service, claims, or membership, and/or delivering training in a matrixed environment.

• Trainer II: Bachelor’s degree in education, communications, or a related field.

• Trainer II: 3 years of experience in operational areas including customer service, claims, and membership, along with training delivery in a matrixed environment.

• Trainer III: Bachelor’s degree in education, communications, or a related field.

• Trainer III: 4 years of experience in operational areas like customer service and claims, plus 2 years of training delivery in a matrixed environment.

• Equivalent combinations of education and experience will be taken into account.

• Ability to captivate an audience while training both in-person and virtually.

• Proficient in business writing, grammar, sentence structure, editing, and document design.

• Capability to translate complex technical concepts into clear documentation.

• Competency in analyzing and addressing problem situations.

• Ability to juggle multiple tasks and independently prioritize workload.

• Experience with AI tools and technologies is highly desirable.

• Excellent written and verbal communication skills.

• Capacity to coach, facilitate, motivate, and inspire learners.

• Ability to work autonomously or as part of a team.

• Strong interpersonal and diplomatic skills.

• Trainer II: skills in learner needs assessment, conflict management, problem-solving, administrative capabilities, and motivating learners to meet Operations standards.

• Trainer III: expertise in training curriculum design and development utilizing learning theories, learning styles, and measurable objectives; business requirement analysis; learner needs assessment; and stakeholder relationship management.

• Wired internet connection is required for the work-from-home option; satellite or cellular connections are not accepted.

• Minimum internet speeds of 5Mb upload and 10Mb download are necessary.

• Access to a personal mobile device is required for multi-factor authentication (MFA).

• A background check is mandatory.

🏝️ Benefits

• Competitive base salary.

• 5% bonus target.

• Medical, dental, and vision coverage for employees and eligible family members, including mental health benefits.

• Annual employer contribution to a health savings account.

• Generous paid time off.

• 10 company-paid holidays.

• 401(k) retirement plan with a substantial company match.

• Potential discretionary retirement contribution based on company performance, with no vesting period.

• Up to 12 weeks of paid parental leave after 12 months of continuous service.

• Wellness programs with participation rewards.

• Employee Assistance Fund.

• Commute and parking benefits.

• Flexible work-from-home options.

• Employee resource groups.

• Opportunities for professional growth and career development.

• Opportunities for community outreach participation.