Federal DoD Customer Support Manager

This is a fully remote position, open to applicants in District of Columbia, +6 more states.

📋 Description

• Oversee Federal Government Land Mobile Radio service contracts to ensure services are delivered successfully.

• Build and nurture essential relationships within major customer accounts.

• Enhance managed service product sales across various customer-account tiers.

• Work in conjunction with Sales Account Management, Pre-sale, and Post-sale teams.

• Formulate business growth objectives, account service strategies, individual targets, and customer satisfaction initiatives.

• Meet P&L targets, including service billing and cost/margin performance.

• Promote Motorola service capabilities through Federal Systems Technologists, Federal Repair Depot, Authorized Service Subcontractors, and National System Support services.

• Ensure adherence to US Federal Government Markets Division and Motorola Solutions contracting standards and policies.

• Sustain customer satisfaction through collaboration with the United States Navy Program Management team and other relevant accounts.

• Offer support across various time zones and some global locations.

• Assist with contract management, billing/receivables, P&L tracking, and contract proficiency tasks.

• Market and manage service support contracts for Project 25 and related wireless technologies.

• Establish and maintain customer relationships, deliver presentations, and finalize service support sales opportunities.

• Acquaint yourself with service products, devise innovative proposals, deliver customer presentations, and create collaborative strategies with sales and support teams.

• Willingness to travel 25%-50% of the time.

⛳️ Requirements

• Bachelor's Degree OR 5+ years of experience in LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, or Technical Services Sales with large Government customers.

• 5+ years of proven experience in lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering preferred.

• Must be capable of passing a Federal Background Check.

• Proficient in Microsoft business applications, including Outlook, Word, Excel, and PowerPoint.

• Above-average Excel skills for tracking project revenue and margins.

• Familiarity with pivot tables is required.

• Ability to effectively use Oracle and Salesforce applications.

• Must be a US Citizen with the capability to obtain US Government clearance(s).

• Legal authorization to work indefinitely in the U.S. is required.

• Employer work permit sponsorship is not available.

• Experience with the performance of US Federal Government contracts is advantageous.

• Familiarity with Motorola RF systems and products is a plus.

• Must meet eligibility criteria for access to classified and sensitive information.

• Willingness to travel 25%-50% of the time.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Referral Payment Plan.

• Travel required for customer retention and internal business activities.

• East Coast time zone preferred.

• Relocation Provided: None.