Family Support Educator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver expert field-based patient education and support throughout the Rett treatment journey.

• Act as a primary contact for Rett families regarding clinical education inquiries related to disease state and product knowledge.

• Collaborate with caregivers, families, healthcare professionals as necessary, and local communities.

• Assist patients in successfully initiating and maintaining therapy.

• Provide education on disease state, product information, and ongoing therapy management in an easily understandable format.

• Interact with patients and caregivers in person, via telephone, and online before, during, and after therapy initiation.

• Assess individual needs of patients and caregivers and deliver suitable education and resources throughout their journey.

• Support the designated territory while partnering with Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and other internal teams.

• Share educational opportunities with cross-functional colleagues.

• Offer expert insights to internal stakeholders to aid in the development of tools, resources, disease-state education, and therapy management strategies.

• Maintain deep knowledge of disease state, product offerings, and Acadia Customer Support Programs, including Hub-related and Patient Assistance Programs and ambassador speaker initiatives.

• Facilitate, lead, and present caregiver speaker programs as necessary.

• Attend community events within the assigned territory.

• Provide reactive in-service education to physician offices regarding the Family Support Educator role and patient support resources.

• Encourage dialogue between caregivers and healthcare providers.

• Identify and pursue leadership opportunities within the Family Support Educator team and cross-functional collaborations.

• Offer mentorship and development options for new Family Support Educators and interested colleagues from other functions.

• Recognize training and development needs related to Patient Support Services and the broader organization.

• Ensure compliance with all laws, regulations, policies, and Acadia values.

⛳️ Requirements

• Bachelor’s degree, preferably with a focus on life sciences; RN, MSN, or MBA is advantageous.

• Family Support Educator: minimum of 5 years of relevant experience in the Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy.

• At least 2 years of experience in Patient Support, Education, or Leadership roles.

• Senior Family Support Educator: 7+ years of relevant experience in the Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy.

• Senior level: extensive experience and technical expertise in Patient Engagement.

• Senior level: at least 4 years of experience in Patient Support, Education, or Leadership roles.

• Experience in Rare Diseases is highly preferred.

• Expertise in Product Launch, Advocacy, Medicaid, and Medicare is strongly preferred.

• Strong background and understanding of the healthcare industry's field environment.

• Proven track record of increased responsibilities.

• History of successful collaboration across multiple functions.

• Demonstrated ability to lead without formal authority.

• Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs is strongly preferred.

• Exceptional interpersonal skills.

• Patient-centric mindset with emotional intelligence and empathy.

• Strong empathetic listening skills.

• Outstanding organizational and time management abilities.

• Knowledge of HIPAA regulations concerning patient privacy.

• Excellent written and verbal communication and presentation skills.

• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint.

• Capability to manage expenses within allocated budgets.

• Flexibility and willingness to adapt to changes.

• Ability to learn quickly, work independently, and adjust as needed.

• Willingness to travel up to 70%, depending on the territory.

• Compliance with additional local, state, and federal vaccination requirements for in-person field activities and events.

• Ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.

• Equivalent combinations of relevant education and applicable job experience may be considered.

🏝️ Benefits

• Discretionary bonus.

• Equity awards.

• Competitive base salary, bonus, and ongoing equity packages for new hires.

• Medical, dental, and vision insurance coverage.

• Employer-sponsored life, disability, business travel, and EAP coverage.

• 401(k) Plan with a fully vested company match of 1:1 up to 5%.

• Employee Stock Purchase Plan with a locked-in purchase price for 2 years.

• More than 15 vacation days.

• 13–15 paid holidays, including an office closure between December 24th and January 1st.

• 10 days of paid sick leave.

• Paid parental leave benefits.

• Tuition assistance program.

• Remote work options available.

• Flexibility for independent work from remote locations.

• Reasonable accommodations provided throughout the interview process.