Family Medicine Patient Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Register and arrange appointments for new patients, primarily through text communication.

• Review RTO ticklers and eliminate outdated appointment reminders.

• Dispatch vaccine clinic appointment invitations and confirmations.

• Schedule interpreters using online platforms.

• Process medical records requests and obtain records from other clinics.

• Follow up on referrals and collect specialty office notes.

• Monitor imaging authorizations and send them to imaging facilities.

• Examine external medical records and input diagnoses, problem lists, surgical histories, and social histories into Athena.

• Choose accurate coded matches in Athena and alert clinicians to any unclear information.

• Redirect patient results back to Samaritan.

• Request emergency room notes.

• Prepare doctors' notes following established protocols.

• Manage prescription refill requests in accordance with written protocols.

• Label faxed lab results appropriately.

• Review, delete, and forward files within Athena inbox folders.

• Check emergency room notification reports from Salem Hospital and Moda, forwarding them to individual physicians.

• Enter historical immunizations into ImmAlert.

• Complete prior authorization requests using CoverMyMeds.

• Manage quarterly updates of insurance provider rosters.

• Oversee Athena reports for doctor dashboards and performance tracking.

• Perform limited executive assistant duties, occupying less than 10% of total work time.

• Utilize athenahealth, Spruce, CoverMyMeds, ImmAlert, interpreter portals, and the practice fax system.

⛳️ Requirements

• At least two years of experience in healthcare administration, medical reception, or a medical virtual assistant role.

• Comfortable with reading medical records, entering diagnoses, and following written refill protocols.

• Hands-on clinical exposure is highly preferred, including experience as a nurse, medical scribe, charting or medical records specialist, or clinical virtual assistant.

• Experience in family or general practice is preferred.

• Background in behavioral health, pediatrics, or specialty administration can be advantageous.

• Previous experience with athenahealth is strongly preferred.

• Proficient in patient-facing communication via phone and text.

• Excellent spoken and written English skills.

• Reliable high-speed internet connection.

• A quiet, private workspace is essential.

• Availability for 20 hours per week.

• Must be available during Pacific time zone hours.

🏝️ Benefits

• Competitive hourly wage.

• Timely payments on every occasion.

• Payments processed through Wise.

• Direct client training provided.

• A dedicated Account Manager will serve as your primary contact.

• Stable, long-term placement with a growing U.S.-based company.

• Exposure to a wide array of modern SaaS platforms.

• Opportunities for increased responsibilities as the company expands.

• Recognition for tenure among long-term team members.

• Clear paths for escalation.

• 100% remote work — operate from home.

• A supportive team culture across all accounts.

• Possibility for increased hours or additional accounts based on performance.

• Enhance your U.S. industry experience.

• Exposure to various practice types and platforms.

• Strengthen your resume with verified, legitimate U.S. client experience.

• Acknowledgment for loyalty and long-term growth.