Family Law Intake Coordinator

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Assess potential clients based on the firm's predefined criteria and processes

• Listen attentively to callers and collect necessary information for intake

• Act as the initial point of contact for potential family law clients

• Arrange consultations in accordance with attorney availability

• Maintain thorough, organized, and up-to-date intake records

• Input caller and prospective client details into Lawmatics

• Pose intake questions to comprehend callers’ needs and situations

• Handle around 30 to 40 incoming calls each day

• Assist with additional intake and client service responsibilities

• Follow up on inquiries from prospective clients

• Collaborate with paralegals, legal assistants, attorneys, and administrative staff

• Provide clear guidance on the next steps for consultations

• Utilize RingCentral for both incoming and outgoing telephone communications

• Stay available throughout the designated working hours

• Identify any missing or incomplete intake information and gather necessary details

• Safeguard confidential client information

• Communicate clearly and empathetically with individuals facing sensitive family situations

⛳️ Requirements

• Full-time remote position

• Working hours: Monday through Friday, 8:30 a.m. to 5:30 p.m. EST

• Supported location and time zone: Maryland, Eastern Standard Time

• Proficient spoken and written English

• Prior experience in intake, customer service, reception, lead qualification, or client-facing roles is essential

• Experience with a customer relationship management platform is preferred

• Background in a law firm or family law setting is advantageous but not mandatory

• Capable of accurately gathering and documenting sensitive information

• Must maintain confidentiality and exercise sound judgment

• Reliable availability during the established working schedule

• Strong internet connectivity and a professional remote working environment

• Familiarity with Lawmatics

• Proficient use of RingCentral

• Handle approximately 30 to 40 incoming calls daily

🏝️ Benefits

• Opportunity for remote work

• Recognized as a Great Place to Work Certification workplace