Facilities Associate – Property Operations, Resident Coordination

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address resident inquiries via phone, email, and online platforms.

• Record, track, and follow up on resident service requests and complaints.

• Disseminate property notices and appropriately direct calls.

• Oversee shared and individual email inboxes.

• Enter, assign, monitor, and document maintenance requests and work orders.

• Collaborate with supers, vendors, and property management staff to coordinate maintenance requests.

• Follow up on pending work orders and identify any delayed or stalled items.

• Manage vendor access for in-unit work, inspections, and property walkthroughs.

• Coordinate schedules and communicate any changes among vendors, residents, supers, and property management staff.

• Assist with unit turnovers, including activities related to move-ins and move-outs.

• Manage operational activities while being mindful of budgets, expenses, financial goals, and cost controls.

• Take part in weekly accounts receivable calls and engage in resident outreach.

• Keep precise accounts receivable notes and outreach records.

• Maintain and update property management software and digital tools.

• Identify inefficiencies and introduce process enhancements.

• Provide constructive feedback to enhance systems and support technological advancements.

• Coordinate emergency situations with residents, vendors, and internal teams.

• Offer backup support to other properties during absences or peak demand periods.

• Assume additional responsibilities to foster overall community success.

• Stay responsive when occasional weekend or evening support is needed.

⛳️ Requirements

• A minimum of 1 year of experience in property management.

• Prior customer service experience involving direct interaction with residents, customers, or clients.

• Practical experience using Yardi Voyager.

• Practical experience using Maintenance IQ.

• Experience in coordinating maintenance requests and work orders.

• Experience in collaborating with vendors and property management staff.

• Strong written and verbal communication abilities.

• Highly organized with a keen attention to detail.

• Capable of managing multiple tasks and competing priorities simultaneously.

• Excellent relationship-building skills with residents and team members.

• Strong follow-through and ability to monitor issues until resolution.

• Comfortable in a fast-paced property management environment.

• Able to work independently without the need for constant step-by-step guidance.

• Availability during US business hours is required.

• Occasional weekend and evening work hours may be necessary.

• An updated resume highlighting property management and customer service experience.

• A brief introductory video detailing relevant experience, including hands-on expertise with Yardi Voyager and Maintenance IQ.

• A written response to the provided maintenance scenario.

🏝️ Benefits

• Paid Time Off (PTO)

• Health Maintenance Organization (HMO)

• Fully Remote Work