External Partnerships & Engagement Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take full ownership of the VAIB external partnerships portfolio, including identifying opportunities, onboarding processes, relationship management, and exits.

• Assess partnership performance through data analysis and operational feedback.

• Report on partnership achievements and take action to enhance or terminate underperforming relationships.

• Collaborate with Supplier Operations to ensure due diligence, risk management, governance, and regulatory compliance.

• Leverage specialized partner expertise to enhance the experiences of vulnerable customers, improve products, and refine support strategies.

• Manage the Signposting Standard effectively.

• Work with Research to document lived experiences and generate cross-functional recommendations.

• Develop and execute external awareness campaigns.

• Conduct expert listening sessions.

• Partner with Public Policy and Communications to amplify impact and media engagement.

⛳️ Requirements

• In-depth knowledge of Vulnerability, Accessibility, Inclusion, and Bereavements (VAIB) principles and the challenges faced by vulnerable customers.

• Demonstrated experience in managing external relationships and ensuring stakeholders are held accountable for achieving measurable benefits.

• Experience in evaluating the effectiveness of partnerships through data analysis and customer feedback.

• Ability to convert external expertise and personal experiences into practical recommendations.

• Strong grasp of due diligence and risk management practices.

• Capability to ensure that partnerships adhere to strict governance and documentation standards.

• Highly organized with effective problem-solving skills.

• Ability to handle multiple competing priorities efficiently.

• Proficient in navigating challenging conversations with stakeholders.

• Willingness to proactively adjust underperforming partnerships as needed.

🏝️ Benefits

• Performance-based Incentive Awards.

• Flexible working hours to promote work-life balance.

• An annual learning budget of £1,000 for books, training courses, and conferences.

• Provision of a MacBook to all employees.

• Comprehensive work-from-home setup provided.

• Additional support for remote workers’ home office arrangements.

• Further benefits can be found on Monzo’s careers page.