Expert Service Partner Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact for clients, overseeing both tactical requirements and strategic planning.

• Establish trust with client decision-makers by comprehending their objectives, industry background, contracts, and Acxiom’s services.

• Assist in conducting Quarterly Business Reviews (QBRs) to demonstrate value and realign goals.

• Recognize and evaluate opportunities for upselling, cross-selling, and expansion.

• Facilitate internal solution discussions and collaborate on upsell proposals.

• Aid in acquiring new clients and ensure smooth transitions to operations.

• Guarantee ongoing value delivery and long-term client satisfaction through proactive engagement.

• Sponsor and manage upsell initiatives across various internal teams.

• Partner with delivery managers on billing, resource allocation, and compliance matters.

• Track account health and usage metrics to foresee risks and enhance retention.

• Communicate effectively with stakeholders and influence internal priorities.

• Act as an escalation point for issues, feedback, and troubleshooting.

⛳️ Requirements

• 6-8 years of experience in Service Partnership, Customer Success, or Account Management in client-facing positions within consulting or agency environments.

• Ability to manage multiple projects simultaneously with strong communication skills.

• Proficient in the Microsoft Office Suite.

• Attentive to client needs by establishing credibility and fostering relationships.

• Capable of taking action or altering strategies to meet objectives.

• Possess solid analytical, problem-solving, and decision-making abilities.

• Excellent written and verbal communication skills.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.