Executive Manager, Operations, Payments

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the complete Orbitall Payments operation, ensuring excellence in operations, scalability, security, financial efficiency, governance, and customer experience.

• Direct the Operations, Financial Reconciliation, Back Office, Customer Operations, Fraud Prevention, and Anti-Money Laundering (AML) teams.

• Collaborate with the Technology team to monitor and guarantee the availability, stability, and performance of operational and transactional environments.

• Establish metrics for productivity, operational efficiency, quality, and customer satisfaction.

• Formulate strategies for automation and AI to enhance digitization, productivity, and scalability.

• Oversee budgets, operating expenses, and continuous improvement initiatives.

• Manage operational risks, compliance, audits, and regulatory obligations.

• Lead initiatives aimed at operational transformation and sustainable growth.

• Ensure adherence to SLAs established with customers and partners.

• Cultivate executive- and operational-level relationships with banks, fintechs, card networks, regulators, and strategic clients.

• Collaborate closely with Technology and Product teams to introduce new solutions and improve the platform.

• Foster and enhance a culture of high performance, accountability, and customer focus.

⛳️ Requirements

• A Bachelor's degree is mandatory.

• A postgraduate degree or MBA in Management, Business, Technology, or a related discipline is preferred.

• Proven executive experience in payments, merchant acquiring, card issuing, fintech, banking, or payment processing organizations.

• Experience with mission-critical, high-availability operations and managing high transaction volumes.

• Proven ability to manage multidisciplinary teams effectively.

• Strong history of operational transformation and KPI-driven management.

• Familiarity with processes related to card issuing, merchant acquiring, payment processing, and financial services.

• Experience with BaaS, Banking, Core Banking, or digital financial solutions.

• Understanding of PCI DSS and relevant industry regulatory standards.

• Proficiency in both English and Spanish at an advanced level.

🏝️ Benefits

• Meal or food allowance.

• Discounts on courses, universities, and language institutions.

• Access to the Stefanini Academy — a platform providing free, updated online courses with certificates.

• Mentoring opportunities.

• Discount program for medical consultations and diagnostic tests.

• Health insurance coverage.

• Dental insurance benefits.

• Discounts and benefits program at leading establishments.

• Travel club membership.

• Partnership program for pet care.