Executive Director, Patient Access Services – HUB Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage various Patient Access functions.

• Ensure the delivery of contracted work is of high quality, meeting or surpassing client-specific SLA requirements and performance goals.

• Lead a diverse and experienced team consistently within Patient Access Services Operations.

• Engage with clients to retain and expand revenue.

• Plan, coordinate, and direct Patient Access Services Operations in compliance with corporate and regulatory standards.

• Manage a portfolio of clients and associated projects.

• Facilitate change management and improve the efficiency and effectiveness of core Patient Access Services operating functions.

• Develop annual strategic plans for site operations.

• Establish and manage budgets to achieve corporate financial objectives.

• Provide updates on Patient Access Services production and cost reporting.

• Set consistent goals and objectives while supporting mentorship and coaching initiatives.

• Manage and oversee the execution of a portfolio of projects, delegate tasks, organize project support resources, and offer thought leadership for growth and change management.

• Maintain quality and service standards as well as client-specific contractual obligations.

• Supervise the implementation of new client projects.

• Strengthen client relationships by addressing and resolving escalated issues.

• Manage the financial performance of Patient Access Services by client, including service-level targets, cost-savings objectives, performance evaluations, and staff development.

• Cultivate leadership talent and capability within the team and direct reports.

• Assign stretch learning and development tasks to leaders.

• Supervise over 3 direct reports and more than 400 indirect reports.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• 12-18 years of relevant experience, or a Master’s degree with 10-15 years of relevant experience.

• Willingness to travel 25% or more.

• Proven history of leading large Patient Services teams (300+ FTEs).

• Clinical experience is preferred.

• Strong record of employee engagement and retention.

• Ability to motivate and drive high-performance teams.

• Proven leadership in metrics and KPI management.

• Extensive knowledge of specialty drug channel options and the design of Patient Services programs.

• Exceptional verbal and written communication, as well as presentation skills.

• Strong PC skills, including proficiency in Microsoft Office suite, Internet, and Outlook.

• Demonstrated leadership abilities, a team-oriented approach, and a proactive and optimistic management style.

• Capability to work cross-functionally to resolve complex issues and enhance quality and service.

• Skill in managing financial targets/budgets, service, and quality objectives.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company matching contributions.

• Tuition reimbursement program.

• Flexible working environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA)/Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness programs.

• Adoption assistance.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance options.

• Discount programs.