Executive Director – Patient Access Services, HUB Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage various Patient Access functions.

• Ensure the delivery of high-quality contracted services while meeting or surpassing client-specific SLA requirements and performance benchmarks.

• Lead a diverse and experienced team consistently.

• Plan, coordinate, and manage Patient Access Services Operations in accordance with corporate and regulatory standards.

• Handle a portfolio of clients and projects.

• Drive change management initiatives and improve efficiency and effectiveness across core Patient Access Services operations.

• Develop annual strategic plans for operational sites.

• Establish and manage budgets to achieve corporate financial objectives.

• Provide updates on Patient Access Services production and cost reporting.

• Set and manage consistent goals and objectives.

• Support mentorship and coaching initiatives.

• Oversee and ensure execution of a portfolio of projects.

• Delegate tasks and arrange project support resources effectively.

• Provide thought leadership to promote growth and manage change.

• Maintain quality and service standards, along with adherence to client-specific contractual obligations.

• Supervise the implementation process for new clients.

• Cultivate ongoing client relationships and address escalated issues.

• Manage financial performance by client, including service-level targets, cost-saving initiatives, performance evaluations, and staff development.

• Develop leadership skills and capabilities among team members and direct reports.

• Provide challenging learning and development opportunities for leaders.

• Supervise over 3 direct reports and 400+ indirect reports.

⛳️ Requirements

• Bachelor’s degree or equivalent experience required.

• 12-18 years of relevant experience, or a Master’s degree with 10-15 years of applicable experience.

• Willingness to travel 25% or more.

• Proven success in leading large Patient Services teams (300+ FTEs).

• Clinical experience is preferred.

• Strong history of employee engagement and retention.

• Capacity to drive high-performance teams.

• Metrics/KPI-driven leadership.

• Extensive knowledge of specialty drug channel options and the design of Patient Services programs.

• Exceptional verbal and written communication and presentation skills.

• Proficient in PC skills, including the Microsoft Office suite, Internet, and Outlook.

• Demonstrated leadership abilities, team-oriented approach, and a proactive, optimistic management style.

• Ability to collaborate across functions to address complex problems and enhance quality and service.

• Competence in managing financial targets/budgets, along with service and quality goals.

🏝️ Benefits

• Remote work opportunities.

• Competitive salary packages.

• Opportunities for career advancement and promotion.

• 401K plan with company matching.*

• Tuition reimbursement programs.

• Flexible working environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Medical, dental, and vision insurance coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness program offerings.

• Adoption assistance programs.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance options.

• Various discount programs.