Executive Director, Enterprise Change Management – Adoption

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Define and spearhead Labcorp’s enterprise change management and adoption strategy that is in line with AI, automation, and digital transformation priorities.

• Create and implement a scalable, repeatable enterprise change management methodology and playbook.

• Collaborate with Workforce Readiness & Transformation to conduct workforce impact assessments, role designs, transition plans, readiness, and adoption initiatives.

• Work alongside IT, Digital Transformation leaders, and the Office of the Chief AI Officer to synchronize change activities with technology roadmaps and deployments.

• Identify and engage stakeholders, activate executive sponsors, and cultivate networks of change agents and people leaders.

• Evaluate change impacts, readiness, adoption risks, resistance, and target behaviors.

• Develop strategies for communications and engagement, including toolkits and messaging.

• Lead change and adoption workstreams for significant AI, automation, and digital transformation projects.

• Create resource models and oversee change resources throughout the enterprise.

• Enhance Enterprise HR capabilities in change management.

• Establish approaches for adoption, reinforcement, sustainment, and behavior-change measurement.

• Monitor readiness, sentiment, adoption, usage, proficiency, time-to-value, resistance, and business outcomes.

• Provide advisory support to the CHRO, CIO, CAIO, and senior business leaders regarding change and adoption strategies.

• Assist in governance and prioritization of AI, transformation, and organizational readiness initiatives.

⛳️ Requirements

• Bachelor’s Degree.

• Over 12 years of experience in organizational change management, transformation, organizational effectiveness, or related areas.

• Proven track record in leading enterprise-scale change management for large, complex transformation initiatives.

• Proficient in change management strategy and methodology.

• Strong expertise in stakeholder engagement and activation of sponsorship.

• In-depth knowledge of change and adoption communications.

• Proficient in resistance management.

• Expertise in planning for adoption, reinforcement, and sustainment.

• Skilled in change measurement and analytics.

• Experienced in transformation program leadership.

• Deep understanding of a structured change management methodology.

• Background in assessing the change and adoption implications of operational, technology, or business transformations.

• Strong analytical skills and data fluency, with the capability to translate insights into change decisions.

• Demonstrated ability to collaborate across business, HR, and technology functions.

• Experience in developing enterprise frameworks, methodologies, or operating models.

• Excellent executive presence and stakeholder management abilities.

• Experience in leading change and adoption for AI-enabled, automation-enabled, or digital transformations.

• Experience working closely with technology organizations and workforce transformation teams.

• Experience in healthcare, life sciences, diagnostics, logistics, or other operationally complex environments.

• Background in consulting, transformation, or organizational effectiveness.

• Familiarity with adoption analytics and digital adoption platforms.

🏝️ Benefits

• Annual bonus under the Labcorp Bonus Plan.

• Discretionary short- and long-term incentive packages.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k).

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.