Executive Community Relations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate executive escalations prior to public exposure, determine their severity, and address or delegate them swiftly.

• Compose responses to high-profile issues on platforms such as X, Discord, and Reddit.

• Manage cases involving notable traders, creators, and public figures from initial contact through to resolution.

• Collaborate with the Communications team on customer-facing messaging during active incidents.

• Observe community channels for emerging concerns and escalate them to the appropriate teams.

• Provide updates to Product and Policy teams regarding escalation and community feedback trends.

• Conclude high-profile cases with thoroughly documented resolutions and clear replies.

⛳️ Requirements

• A minimum of 4 years in executive escalations, executive customer relations, or community management within a consumer-oriented organization.

• Outstanding writing abilities with a keen awareness of tone.

• Proven experience managing sensitive, public-facing issues where the response is crucial to reputation.

• Experience collaborating with Communications, PR, or Community teams for coordinated responses during incidents.

• Strong sense of ownership: meticulously tracking each case and ensuring follow-through to resolution.

• Capacity to make quick judgment calls with partial information and confidently stand by those decisions.

• Familiarity with crypto-native or trading communities (preferred).

• Experience addressing issues specifically on X, Discord, or Reddit at a significant scale (preferred).

• Background in a consumer product environment with a highly vocal and opinionated user base (preferred).

🏝️ Benefits

• Equity

• Unlimited PTO

• Full Health, Vision, & Dental coverage

• 401k match

• Hardware setup: new MacBook Pro, large display, & accessories