Executive Assistant, Student Success Coordinator

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Provide administrative assistance for Wednesday evening SAT classes held via Zoom.

• Aid in the scheduling and coordination of classes, assessments, mock exams, and program activities.

• Ensure students are adequately prepared before the commencement of programs.

• Support the onboarding process for students by providing necessary instructions and materials.

• Address routine student inquiries following established procedures and communication templates.

• Organize and maintain student files, course materials, digital records, and administrative documentation.

• Coordinate administrative tasks and follow up on pending action items.

• Handle calendars, appointments, meetings, and program schedules.

• Uphold confidentiality and professionalism concerning student and organizational information.

• Collaborate with leadership on daily operational tasks and student success initiatives.

• Escalate complex issues and resolve routine scheduling, access, and procedural challenges.

• Prepare updates on student progress and maintain precise academic records.

• Follow up on missing assignments and outstanding requirements.

• Monitor homework, grades, attendance, and academic progress.

• Communicate with students in both English and Spanish through WhatsApp, text, email, and occasional phone calls.

• Oversee projects, deadlines, reminders, CRM records, communication notes, task statuses, and next steps.

⛳️ Requirements

• Schedule: Tuesday, Thursday, Friday, and Sunday from 8 AM to 6 PM EST; Wednesday from 9 AM to 1 PM EST and 4 PM to 9 PM EST.

• Prior experience as an Executive Assistant, Administrative Assistant, Student Success Coordinator, Academic Coordinator, Teacher, Tutor, Educational Administrator, or in a similar capacity.

• Proven experience supporting students, clients, or program participants.

• Ability to manage multiple priorities and see tasks through to completion.

• Strong organizational and administrative abilities.

• Preferred experience in teaching, tutoring, student services, academic support, or educational program coordination.

• Familiarity with Asana.

• Bilingual proficiency in English and Spanish.

• Experience in executive support and administrative coordination.

• Support for student success initiatives.

• Knowledge of academic administration.

• Proficiency in calendar and schedule management.

• Experience in CRM management.

• Skills in student onboarding.

• Competence in file and document organization.

• Experience in progress monitoring and reporting.

• Ability to manage deadlines effectively.

• Accuracy in data entry.

• Strong written communication and professional correspondence skills.

• Attention to detail, organization, time management, task prioritization, critical thinking, problem-solving, dependability, accountability, initiative, adaptability, professionalism, customer service orientation, collaboration, and teamwork.

🏝️ Benefits

• Opportunity for remote work.

• Work culture certified as a Great Place to Work.