Event Travel Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver tailored travel assistance to clients before, during, and after their trips.

• Aid in basic cancellations, modifications, and updates for hotel, flight, car, and rail reservations.

• Supply precise fare details for hotel, flight, car, and rail bookings.

• Collaborate with client contacts to comprehend and achieve program goals and outcomes.

• Recognize clients' essential success factors for projects.

• Keep project documentation organized, including service agreements and SLAs, ensuring compliance with contracts and policies.

• Resolve issues utilizing agent tools and provide effective assistance to travelers.

• Oversee program planning from post-sale to final billing.

• Engage in team meetings focused on product launches, industry updates, and team initiatives.

• Persistently enhance knowledge of the travel industry and relevant platforms.

• Complete training on Navan systems.

• Provide support to the Team Lead.

• Foster business relationships and generate revenue through Navan's Event Travel services while aiding clients in achieving their event goals.

⛳️ Requirements

• Exceptional oral and written communication skills are essential.

• Proficient in MS Excel, Word, PowerPoint, and Google Suites, with the technical ability to adapt to new technologies.

• Experience with client-facing video calls for project setup and management is required.

• Familiarity with internal communication tools, such as Slack.

• Capacity to multitask and address urgent issues promptly and effectively.

• Possess an empathetic nature while maintaining a professional demeanor.

• Experience and capability to adapt and succeed in a rapidly growing environment.

• Independent thinker with the ability to utilize available resources for troubleshooting and resolving customer inquiries.

• Proven experience in developing and maintaining key client relationships as well as connections with Account Managers/Account Executives.

• Demonstrated strong customer service abilities with positive CSAT results.

• Dependable and adaptable, open to non-traditional work hours, including early mornings, late evenings, and weekends.

• Interest in travel and a fundamental understanding of world geography.

• One to three years of experience in Group Travel planning is preferred.

• Familiarity with Navan TravelXen is preferred, along with a solid understanding of travel bookings.

• Over four years of GDS experience is preferred, including Sabre PNR building and ticketing; Amadeus and NDC experience is also preferred.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Collaborative and supportive work environment.

• Opportunities for career advancement within the company.

• Competitive salary and performance-based incentives.

• Flexible work hours to accommodate a healthy work-life balance.