Event Technology Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the implementation of event registration websites, app development, and other technological components for assigned events.

• Diagnose and resolve technical issues as they arise.

• Handle client communications, including save-the-dates, invitations, registration confirmations, and other relevant updates.

• Maintain databases to ensure information consistency, data accuracy, and list generation.

• Engage with internal and external clients, addressing inquiries in accordance with established service level agreements.

• Collaborate with the Event Delivery team on program logistics, production, and execution.

• Analyze lists to deliver registration data, year-over-year statistics, and insights into event analytics.

• Organize name badges, tent cards, place cards, departure notices, email confirmations, agendas, and signage materials.

• Assist in the design and setup of registration desk flow, including on-site event support.

• Act as the primary contact for attendee management and technology vendors during the planning and execution phases.

• Create and send post-event surveys to clients.

• Adhere to standard operating procedures and compliance processes, while maintaining detailed event files and accurate records.

• Review and reconcile invoices from third-party vendors.

• Provide clients with opportunities for cost savings and added value whenever possible.

• Accurately track and maintain project timelines.

• Assist in training new team members and mentor existing staff.

• Stay updated on emerging technologies, popular culture, and trends, sharing insights with team members.

• Domestic and/or international travel may be required, up to 40%.

⛳️ Requirements

• A minimum of 5 years of experience in Attendee Data Management and Event Technology, including entry-level meeting planning and coordination related to registration and event technology.

• Advanced skills in Microsoft Office, particularly Excel.

• Familiarity with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, and other similar platforms.

• Basic understanding of HTML and CSS is advantageous, though not mandatory.

• Proven ability to manage multiple projects concurrently.

• Excellent written and verbal communication skills across all levels.

• Self-motivated individual who can take initiative and work independently.

• Capacity for innovative thinking.

• Flexibility to work outside of standard business hours, including evenings and weekends.

• Willingness to travel as needed for on-site event attendance.

• Must be a resident of the US and able to work within Eastern Standard Time hours.

🏝️ Benefits

• Medical, Dental & Vision coverage, including a high deductible health plan (HDHP) with a health savings account (HSA).

• 401(k) retirement plan.

• Five options for Flexible Spending Accounts.

• Generous Paid Time Off policy.

• Employee Assistance Program (EAP).

• Coverage options for Life, Disability, and Pets.

• Wellness stipend.

• Mobile phone allowance.

• Complimentary access to services like Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo, and more.

• Aura Identity Theft Protection.

• Discretionary bonus structure.

• Global opportunities to engage in projects across various locations.