Event Supply Specialist, EMEA Region

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Contact shortlisted hotels, venues, and restaurants within one to two hours to verify rates and availability and secure proposals.

• Focus on EMEA morning outreach and follow up by phone and email until confirmations are received.

• Record supplier calls and responses within the platform.

• Assess and validate AI supplier recommendations prior to sending inquiries.

• Identify pricing discrepancies, missing details, VAT, service charges, currency issues, and net-versus-gross concerns.

• Incorporate suppliers that were overlooked by AI recommendations.

• Provide EMEA-specific edge cases to the Supply Manager and AI Specialists.

• Source and add new suppliers, update listings, and maintain current rates and availability.

• Enhance marketplace coverage across EMEA hubs and emerging markets.

• Monitor sourcing health and address friction points during EMEA hours.

• Take ownership of EMEA supply responsiveness and transition open items to the Montreal team.

• Cultivate relationships with hotels, venues, restaurants, DMCs, catering, AV, and activity partners.

• Document regional supplier practices and maintain playbooks and SOPs.

• Assist with supplier onboarding and track response rates, pricing competitiveness, and availability.

• Recognize repetitive tasks and quality issues, and contribute to testing, refining, and documenting AI-assisted workflows.

• Achieve KPIs for contact speed, R&A SLA compliance, supplier responsiveness, deal pull rate, commission capture, and marketplace quality.

⛳️ Requirements

• Proficient in professional English, both written and spoken.

• Fluent in at least one additional European language: French, Spanish, German, or Italian.

• Additional European language proficiency adequate for negotiating rates and availability via phone.

• Availability to start early during European business hours to align with supplier schedules.

• Comfortable making a high volume of supplier calls daily.

• Capable of managing multiple high-volume tasks with strong organizational skills.

• Proactive in identifying and addressing gaps in marketplace coverage.

• Ability to collaborate with a distributed team and a manager in a different time zone.

• Curiosity about AI tools and their practical applications in everyday tasks.

• Process-oriented mindset towards documenting, enhancing, or automating manual work.

🏝️ Benefits

• AI-augmented delivery and exposure to workflows assisted by AI.

• Opportunities for growth within the Supply track as the region expands.

• Significant ownership over the development of EMEA supply operations.

• Learn about EMEA supply directly from experienced colleagues.

• Collaborate with a distributed team across various time zones.