Event Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a trusted partner and strategic advisor to corporate event planners and marketers in large organizations and associations.

• Assist clients in implementing event technology and successfully executing events.

• Facilitate customer onboarding, strategic discussions, and relationship development.

• Promote adoption and value creation from EventMobi products.

• Guide clients through technical product training and practical enablement.

• Oversee complete event contracts from start to finish across multiple simultaneous events.

• Manage project execution throughout planning, building, live execution, and post-event follow-up phases.

• Collaborate with Customer Support, Product, AV, and Sales teams.

• Coordinate requirements, address issues, and ensure seamless event experiences.

• Monitor customer health and success metrics.

• Identify risks and foster adoption, retention, and long-term success.

• Conduct customer check-ins, strategy discussions, and quarterly reviews.

• Maintain account, project, and communication records in HubSpot and other internal tools.

• Provide support for live events as needed, which may include occasional evenings, weekends, or travel for on-site or hybrid event assistance.

• Relay customer feedback and suggestions for improvements to internal teams.

⛳️ Requirements

• A minimum of 5 years of practical experience in planning or coordinating professional B2B events such as conferences, trade shows, corporate meetings, or association events.

• Required experience with event technology, including registration platforms, event applications, or virtual event platforms.

• Familiarity with tools like Cvent, Eventbrite, Bizzabo, Hopin, or similar is essential.

• A genuine interest in technology and its influence on the events industry.

• Excellent written and verbal communication skills.

• Ability to simplify technical concepts for non-technical event organizers.

• Exceptional organizational abilities, including managing multiple projects, thorough documentation, and consistent follow-through.

• An empathetic, problem-solving approach.

• A safe, comfortable, and ergonomic workspace.

• A private and quiet workspace.

• A reliable internet connection capable of supporting video calls, with a minimum download speed of 30Mbps.

• A 2-year college diploma or a 4-year degree in hospitality or events management is a plus.

• Experience with HubSpot, Salesforce, or other CRM systems is desirable.

• Previous experience in supporting customer onboarding for technical products or SaaS platforms is a bonus.

🏝️ Benefits

• Stock Options

• Dental, Health, Life, and Mental Health Consultations (Green Shield Health Inc)

• 3 weeks of vacation

• 1 week of Sick Days

• 3 summer days

• Birthday holiday

• Opportunities to meet co-workers in person throughout the year

• State-of-the-art hardware

• The best collaboration software for remote work

• Remote work from home

• A diverse environment with equal opportunity employment

• Accommodations available upon request during the selection process