Event Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a reliable partner and strategic consultant for professional event planners and marketers within large corporations and associations.

• Assist clients in implementing event technology and ensuring successful event execution.

• Lead customer onboarding processes, strategy meetings, and relationship development.

• Promote adoption and value creation from EventMobi products.

• Provide hands-on technical product training to equip teams for effective event execution on the platform.

• Oversee full-service event contracts from start to finish across multiple simultaneous events.

• Manage project timelines throughout planning, building, live execution, and post-event follow-up.

• Collaborate with teams in Customer Support, Product, AV, and Sales.

• Coordinate requirements, address issues, and ensure smooth event experiences.

• Track customer health and success indicators, identify risks, and foster adoption, retention, and long-term success.

• Conduct regular customer interactions, strategy meetings, and quarterly evaluations.

• Keep accurate records of accounts, projects, and communications in HubSpot and other internal tools.

• Provide support for live events as necessary, including occasional evenings, weekends, or travel for on-site or hybrid event assistance.

• Relay customer feedback and suggestions for improvement to internal teams.

⛳️ Requirements

• Minimum of 5 years of hands-on experience in planning or coordinating professional B2B events, including conferences, trade shows, corporate meetings, or association events.

• Experience solely with internal company events does not fulfill this requirement.

• Proficiency in using event technology such as registration platforms, event apps, or virtual event platforms is essential.

• Familiarity with tools like Cvent, Eventbrite, Bizzabo, Hopin, or similar is required.

• Genuine enthusiasm for technology and its influence on the events sector.

• Excellent written and verbal communication abilities.

• Capacity to convey technical concepts to non-technical event organizers.

• Exceptional organizational skills with the ability to oversee multiple projects at once.

• Diligent documentation and consistent follow-through.

• Empathetic, solution-oriented mindset.

• Safe, comfortable, and ergonomic workspace with a private and quiet area.

• Stable internet connection capable of supporting video calls, with a minimum download speed of 30Mbps.

🏝️ Benefits

• Stock Options

• Dental benefits

• Health benefits

• Life insurance

• Mental Health Consultations (Green Shield Health Inc)

• 3-weeks vacation

• 1-week Sick Days

• 3-summer days

• Birthday holiday

• Opportunities to meet co-workers in person throughout the year

• Top of the line hardware

• Best collaboration software for remote work

• Remote work from home