Event Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a reliable partner and strategic consultant for professional event planners and marketers from large corporations and associations.

• Assist clients in implementing event technology and successfully executing events.

• Oversee customer onboarding, strategize sessions, and build relationships to enhance adoption and generate value from EventMobi products.

• Guide clients through technical product training and hands-on support.

• Manage comprehensive event contracts from start to finish across multiple simultaneous events.

• Direct proactive project management throughout planning, setup, live execution, and post-event follow-up.

• Collaborate with teams in Customer Support, Product, AV, and Sales.

• Coordinate requirements, address issues, and ensure seamless event experiences.

• Monitor customer health and success metrics, identify risks, and promote adoption, retention, and long-term success.

• Conduct regular customer check-ins, strategy sessions, and quarterly reviews.

• Maintain precise records of accounts, projects, and communications in HubSpot and other internal tools.

• Provide support for live events as necessary, including occasional evenings, weekends, or travel for on-site or hybrid event assistance.

• Relay customer feedback and suggestions for improvement to enhance processes, products, and the overall customer experience.

⛳️ Requirements

• A minimum of 5 years of direct experience in planning or coordinating professional B2B events such as conferences, trade shows, corporate meetings, or association events.

• Experience solely with internal company events does not fulfill this requirement.

• Proven experience utilizing event technology, including registration platforms, event applications, or virtual event platforms.

• Familiarity with tools like Cvent, Eventbrite, Bizzabo, Hopin, or similar is essential.

• A genuine interest in technology and its influence on the events industry.

• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical event planners.

• Exceptional organizational skills, including the ability to manage multiple projects at once, thorough documentation, and consistent follow-through.

• An empathetic, problem-solving attitude.

• A safe, comfortable, and ergonomic workspace; a private and quiet workspace is a crucial requirement.

• A reliable internet connection capable of supporting video calls, with a minimum download speed of 30Mbps.

• A required application response detailing a professional event planned or coordinated, including the event type, number of attendees, and tools utilized.

• Ability to work during Eastern time hours.

🏝️ Benefits

• Stock Options

• 3 weeks of vacation

• 1 week of sick days

• 3 summer days

• Birthday recognized as a holiday

• Opportunities to meet colleagues in person throughout the year

• Dental, Health, Life, and Mental Health Consultations (Green Shield Health Inc)

• High-quality hardware provided

• Access to top collaboration software for remote work

• Equal opportunity employer

• Accommodations available upon request for candidates participating in all aspects of the selection process