Event Production, Client Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the entire production process for designated conferences from the 180-day milestone until post-event closure.

• Facilitate milestone production meetings.

• Develop comprehensive run-of-show schedules and venue layouts.

• Manage room capacity in relation to final content and anticipated attendance.

• Supervise A/V teams regarding visual and audio production requirements.

• Review and oversee rental orders and vendor specifications.

• Recruit and coordinate temporary event personnel.

• Manage vendor contracts across various areas, including venue, catering, A/V, rentals, video, and photography.

• Oversee deadlines and ensure certificates of insurance are managed.

• Handle catering selections and final guarantees.

• Create and maintain event budgets while tracking costs as project scope evolves.

• Place orders for badges, programs, and signage.

• Organize shipping and staff travel arrangements.

• Produce virtual events using platforms such as Zoom.

• Serve as the primary contact for sponsors regarding event logistics.

• Manage sponsor deliverables, including advance materials, display-item shipping, and presentation media.

• Assign locations for sponsor tables.

• Verify sponsor and speaker registrations in accordance with the production plan.

• Conduct feedback calls post-event.

• Contribute to renewal rates and enhance customer satisfaction scores.

⛳️ Requirements

• A minimum of a 4-year college/university degree.

• Strong academic credentials.

• At least 3 years of full-time, post-graduation professional experience.

• Proven experience in producing complex events, including corporate or marketing events, executive gatherings, conferences, trade shows, festivals, or arts events.

• Responsibility for ensuring successful event delivery.

• Experience serving as a designated point of contact for external clients, sponsors, or partners.

• Background in working in-house at a corporation in some capacity during your career.

• Experience managing multiple concurrent events with strict deadlines.

• Proven track record of owning event budgets and vendor contracts.

• Familiarity with project management tools such as ClickUp, Asana, or Monday as daily operational tools.

• Exceptional organizational and time management abilities.

• Strong verbal and written communication skills.

• Willingness to travel frequently for events.

🏝️ Benefits

• Full-time salaried position.

• Opportunities for regular promotions and salary increases.

• Option for remote work.

• Availability to meet stakeholders in or near the greater Toronto area upon request.