Event Operations Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take ownership and implement recurring administrative event workflows, which include generating Test Requisition Forms (TRFs), coordinating couriers, sending PHI directly to clinics, and setting up custom OnceHub/scheduler links.

• Act as the operational intermediary between the Events Team and both internal and external logistics partners, such as BioTouch.

• Consolidate marketing materials and kit ordering to ensure precise inventory management, avoid stock shortages, and manage backend tracking.

• Oversee the creation of Salesforce accounts for specialized shipping requirements and maintain the Mobile Events Salesforce inbox.

• Ensure 100% adherence to Service Level Agreements (SLAs) for shipping deadlines and guarantee prompt delivery of kits and event materials.

• Share daily event/scheduler status updates in designated Slack channels.

• Offer ongoing operational support for core systems and administrative duties when Event Leads are traveling or overseeing remote event weeks.

• Resolve emergency shipping delays and logistical challenges promptly.

• Deploy to large-scale, high-volume, or high-risk events to provide onsite operational, registration, and logistical assistance.

• Assist events experiencing rapid sign-up growth by serving as an additional onsite execution lead.

• Assess local clinic kit flow, courier transitions, and phlebotomy setup during onsite visits, while identifying opportunities for workflow improvements.

⛳️ Requirements

• A minimum of a Bachelor’s degree or equivalent experience is required.

• Willingness to travel up to 25% to support onsite events.

• Experience in supporting in-person or in-office clinical operations or events with various work streams and stakeholders.

• A positive “can do” attitude with a strong willingness to engage actively in tasks.

• Highly organized, consistent in follow-through, and focused on operational efficiency.

• Exceptional face-to-face, verbal, and written customer service and communication abilities.

• At least 5 years of relevant work experience is preferred.

• Preference will be given to candidates located in East or Central time zones.

• Experience in working with logistics and provider or channel-based business models is advantageous.

• Familiarity with program/project management software is preferred.

🏝️ Benefits

• This is a remote-based position, primarily working from home.

• Occasional travel to a GRAIL office or other locations for work or team-related events.