Especialista de Suporte Técnico – Atômica e Molecular

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist customers with on-site installation, implementation, maintenance, and repair of both company and multi-vendor system solutions.

• Set up and optimize hardware, software, and network products, along with their configurations at customer locations.

• Identify and resolve issues related to product performance.

• Provide maintenance and repair services.

• Offer guidance to customers regarding preventive maintenance and configurations that impact product performance.

• Take proactive measures to address potential equipment or software problems to avert unplanned business disruptions.

• Deliver comprehensive solutions that include peripherals, communications, operating systems, and application software.

• Act as an internal technical resource and manage product escalations.

• Collaborate with Support, Sales, Marketing, and R&D teams to devise customer solutions.

• Conduct technical training sessions, maintenance seminars, and workshops for field engineers or customers.

• Educate other field engineers or customers.

• Calibrate equipment on-site for large-volume clients.

• Qualify leads.

⛳️ Requirements

• Bachelor’s or Master’s Degree or an equivalent qualification.

• Post-graduate education, certification, and/or licensing may be necessary.

• Generally, a minimum of 1-2+ years of relevant experience is expected.

• Must agree to participate in and fulfill Agilent-approved customer/vendor credentialing requirements to access customer sites.

• Identification proof may be required.

• Certification proof to perform the necessary work may be required.

• Must comply with customer health and safety standards.

• Willingness to travel approximately 75% of the time.

🏝️ Benefits

• Option to work remotely.

• Full-time weekly schedule.

• Equal opportunity employment.