Escrow Officer, Default Services – REO

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the closure of assigned files within specified deadlines.

• Manage all elements related to the finalization of the closing process.

• Generate precise closing documents in accordance with state regulations and client directives.

• Track and prioritize work-in-progress reports to fulfill ServiceLink’s two-hour client turnaround promise.

• Examine title commitments for clearance and account for payoffs, taxes, HOA, and effective-date schedules.

• Obtain approval for loan closing documents from lenders, sellers, and/or brokers.

• Verify closing dates, locations, documentation, and funds due at closing with all involved parties.

• Address vendor billing discrepancies and rejected documents.

• Conduct bi-weekly meetings with team members and management.

• Respond to inquiries from asset management companies, clients, borrowers, agents, sellers, buyers, and internal staff.

• Create procedures, scripts, and workflows to enhance the experience of vendors, clients, and consumers, as well as manage inbound vendor inquiries.

• Prepare daily reports, schedules, funding reports, policies, rejected-document reports, and other designated reports.

• Assist in training and participate in assigned conference calls.

• Update management regarding daily reporting status and collaborate on team metrics and file counts.

• Ensure that funding conditions are satisfied according to state regulations and client instructions.

• Issue checks to payees and wire funds to sellers within client-specified timelines.

• Confirm file setup along with disbursements.

• Resolve post-closing lender, recording, and policy issues.

• Review and approve authorized items.

• Maintain professional communication and foster client relationships.

• Perform additional duties as assigned.

⛳️ Requirements

• High School diploma or equivalent is a must.

• Previous experience as an Escrow Officer or Closing Coordinator is required.

• Practical work experience in the mortgage loan department of a lending institution.

• Solid understanding of real estate titles.

• Prior experience with deed preparation and closings.

• Advanced computer skills and proficiency in Microsoft software products.

• Capability to manage multiple tasks at once.

• Strong communication skills.

• Excellent customer service skills.

• Applicants must currently be authorized to work in the United States on a full-time basis.

• Must not require sponsorship for employment visa status, now or in the future.

🏝️ Benefits

• Health insurance.

• Vision insurance.

• Dental insurance.

• Life insurance.

• 401(k) plans.

• Employee Stock Purchase Plan.

• Paid vacation time.

• Paid sick time.

• Reasonable accommodation for qualified individuals with disabilities and disabled veterans.